Giám Sát Lễ Tân (Chief Customer Service) - Tây Hồ

18/02/2021

1 người

2 năm

7-9 triệu

Toàn thời gian

Không yêu cầu

Văn phòng Elite Fitness: Tầng 3, số 189 Nghi Tàm, Tây Hồ, Hà Nội.

MÔ TẢ CÔNG VIỆC

1. Supervising Front Desk Operations

Manage front desk staff and ensure the best service is given to the Members 

Supervise front desk operations during assigned shift including: Maintenance of guest information; Maintenance of information about local events; Tracking on daily report; Assisting with serious complaints

Conducts shift briefings to ensure club activities and operational requirements are known and well prepared.

Be able to arrange schedule and roster for CS team

Control to ensure opening/closing of facilities is in according to Company Policies.

2. Training

Support the Club Manager with regards to plan and delivering training to ensure that all staff working in front CS counter area are adequately trained to operate Reception and aware of their individual responsibilities…

3. Supervise Cashiering Activities

Supervise cashiering activities during shift including: Instructing staff in cash handling and security procedures; Dealing with irregular payments; Instructing staff in credit policies and facilities

Work closely with Club admin to make sure all the revenue is correct

4. Maintenance Facilities

Control towels and pro-shop, lost & found items

Check and ensure CS Counter must clean and tidy.

Assist to achieve 5 star facility standards though auditing, feedback

5. Foster team work

Communicate and coordinate with internal departments.

Other duties maybe assigned from time to time by direct CM/AOM

6Implementation and enforcement of S.O.Ps and Policies.

Assist to ensure procedures and systems are practiced within the scope/requirement of the Company. Control CS Staffs and Sale are follow our Company’s Terms and Conditions

YÊU CẦU ỨNG VIÊN

Graduate College or above preferably major in Economics, Hospitality.

Knowledge and experience about Customer service

Have problem solving skill

Communication skill: English and Vietnamese

Fairness, Honest, integrity, Good human sense, Well organized

QUYỀN LỢI ĐƯỢC HƯỞNG

Attractive salary and benefits

Health insurance package (24/24), free work out at all Elite Fitness clubs 

Annual company trip, 12 annual leave/ year, 1 paid leave day in birth month


Ngành nghề

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Kỹ năng

Microsoft Office
Việc làm cùng công ty

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