Centre Manager (Phỏng Vấn Online)

16/06/2021

1 người

1 năm

Thoả thuận

Toàn thời gian

Không yêu cầu

Long Khánh - Đồng Nai

MÔ TẢ CÔNG VIỆC

1. Planning

- Plan and work with Regional Centre Director for weekly, monthly quarterly and yearly activities to drive sales and re-sales 

- Plan for monthly, quarterly, yearly to train/coach staff in department 

2. New sales management 

- Weekly and monthly sales and re-sales planning 

- Monitor sales and re-sales performance daily 

- Monitor conversion rate (visitors – placement tests- sales) daily 

- Follow up bookings daily 

- Review sales and re-sales performance weekly and set plans for the upcoming week(s) 

- Cooperate with other training centres to maximize sales and re-sales for the company 

- Monitor telesales activities at centre 

3. Customer satisfaction 

- Customer service 

- Monitor sales and care team in their customer care tasks to make sure the services are professional 

- Handle customers’ feedbacks/complaints 

- Verify customers requests relating to saving fee, class transfer, refund, etc 

- Verify special offer or discounts 

- Propose events, activities for centre when necessary 

- Support in events organized/planned by the company 

- Coaching and training 

- Conduct Workshop/Training for sales and care team 

- Sales and Care development 

4. Centre Operation 

- Observe/ monitor to make sure EP’s performance is accurate and professional 

- Monitor to make sure EP follow policies, procedures, instructions, internal regulations and standards 

- Check ERP system to make sure every process is applied correctly 

- Arrange staff working schedule 

5. School contract 

- Visit school to build relationship 

- Monitor school contract to make sure deliver good service to the students 

- Follow up payment at school 

6. Marketing 

- Local MRK 

- Prepare and organize all local marketing event at centre 

- ELT activities 

- Support all ELT activities at centre 

7. Reporting 

- Complete reports: weekly, monthly or as required 

- Verify weekly monthly new sales and re-sales report

- Verify Non-standard Working Hours Report 

- Check Unearned Revenue Reports and take immediate action for any “Outstanding Payment” cases 

- Corporate report

- Verify weekly and monthly ILA account report 

8. Regional Centre Director’s Delegation 

- Support Regional Centre Director in centre performance financial KPIs: new sales, revenue 

- Support Regional Centre Director in cost control: utilities, paper, stationery, resources 

- Work with HO departments and training centres, when necessary 

- Work with local authorities, landlord, schools, clients, when necessary 

9. Account management 

- Assign account to EP 

- Monitor all account at the centre to ensure good service 

- Manage account lost of each EP 

- Transfer account on time if any issue happened

YÊU CẦU ỨNG VIÊN

- University degree

- Experience in working in administration and customer services. Sales experience is preferable 

- At least one year experience in supervision position 

- Good leadership and management skills 

- Good analysis & problem solving skill 

- Be able to well manage and organise the job 

- Be careful and details 

- Training, delegation & coaching skill 

- Basic knowledge in finance 

- Good communication skills both in English and Vietnamese 

- Good MS Office skills (Word, Excel, Access…) 

Other requirements:  

- Be able to work on shift 

- Be able to travel to other centres as request

QUYỀN LỢI ĐƯỢC HƯỞNG

- Competitive salary + Sales bonus + Reward programme 

- Premium Health Care Insurance 

- Up to 90% discount for learning English at ILA for employee and family 

- Professional working environment with more than 20 years of operations 

- On-going professional development & training programmes 

- Support from an experienced and dedicated management team 

- Many engagement events throughout the year


Ngành nghề

Kinh doanh / Bán hàng Giáo dục / Đào tạo Quản lý điều hành
Việc làm cùng công ty

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