Customer Service Representative (CSR) - Biết Tiếng Trung

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3 người

1 năm

11-13 triệu

Toàn thời gian

Không yêu cầu

Ho Chi Minh office:Khu đô thị Sala, số 21-23 đường B4, phường An Lợi Đông, TP Thủ Đức

MÔ TẢ CÔNG VIỆC

A Customer Service Representative, or CSR in Innovative Hub will act as a liaison, mentor, provide product/services information, answer questions, and resolve any emerging problems that our Alibaba customer accounts might face with accuracy and efficiency.

Customer Service Representative Responsibilities:

·       Understand the account operation on Alibaba.com

·       Consulting and training customers on how to operate accounts via zalo, email, phone ... to ensure customers operate accounts in the best way

·       Work with relevant teams to provide services to customers

·       Receive the latest information and events from Alibaba to inform customers.

·       Work as a translator for leaders when required.

·       When customers have problems, in charge of contacting Alibaba to help solve them.

·       Maintaining a positive, empathetic, and professional attitude toward customers at all times.

·       Ensure customer satisfaction and provide professional customer support.

 

YÊU CẦU ỨNG VIÊN

·       Enthusiastic, honest, and responsible.

·       University Graduation

·       Proficient in Chinese with 4 skills of listening, speaking, reading, and writing (must have for CSR Chinese position)

·       Proficient in English is preferred

·       Priority has experience in the same position

·       Ability to work independently and withstand high work pressure.

·       Proficient in Word, Excel, and Powerpoint

·       Effective communication and teamwork skills.

·       Ability to stay calm when customers are stressed or upset.

·       Experience working with customer support.

QUYỀN LỢI ĐƯỢC HƯỞNG

- Salary:  11.000.000 - 13.000.000 VNĐ

• Full salary insurance, attractive Commission

• Clear promotion path, full benefits

• Working in a multinational environment, opportunities to develop yourself and your career.

• Reasonable salary, business performance bonus, remuneration, training, rotation, management upgrade according to company regulations

• Working time: 8:30 – 17:30 , Monday - Friday.

• Two months probation period

• Address:

- HCM: Khu đô thị Sala, số 21 đường B4, An Lợi Đông, Tp Thủ Đức, HCM

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Ngành nghề

Marketing / Truyền thông / Quảng cáo Dịch vụ khách hàng Tư vấn
Vị trí Customer Service Representative (CSR) - Biết Tiếng Trung tuyển dụng bởi công ty Innovative Hub Co., Ltd. tại Hồ Chí Minh với mức lương 11-13 triệu yêu cầu hình thức làm việc Toàn thời gian. Bạn có thể tham khảo thêm các vị trí tuyển dụng Customer Service tại Hồ Chí Minh khác trên kênh tuyển dụng việc làm topcv.
Việc làm cùng công ty

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