CÔNG TY CỔ PHẦN BPO MẮT BÃO

➢ Listen call recording/ real time agent consult to consumer. 

➢ Quality scoring agent calls. 

➢ Detect and record non-compliance found. 

➢ Proposed report and training plan for agents. 

➢ Coordinate with Trainer and Teamlead to coach and train agents. 

➢ Propose solution to improve call quality and sales efficiency. 

➢ Other tasks assiged by OM. 

➢ At least 6 months experience in QA/QC possition. 

➢ Knowledge and experience in telesales. 

➢ Have sense to detect and regcognize non-compiance behavior. 

➢ Experienced in training and coaching is a plus. 

➢ Skilled in analyzing records to provide problems and solutions. 

➢ Ability to communicate and inspire employees.

➢ Competitive income according to ability 13th month salary; Quarterly and annual KPI rewards 

➢ The company has foreign investment capital. 

➢ Not a family company. 

➢ Professional, dynamic working environment, free parking 

➢ Consider salary increase in June every year Pay social insurance, health insurance and enjoy full benefits according to labor law Participate in annual team building and Year End Party. 

➢ Participate in internal activities: Monthly birthday party, Christmas party. Birthday and holiday gifts for Employees and Families (March 8, June 1, October 20, Mid-Autumn Festival, etc.,,,)