Customer support Service

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1 người

1 năm

Trên 7 triệu

Toàn thời gian

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Hà Nội


* The typical tasks carried out on a daily basis by a tour operator include:

- Providing general and specific advice about different travel destinations

- Drawing up complicated travel itineraries and ensuring that all the needs of the customers are met

- Making arrangements for transport, accommodation, tours, and activities

- Contacting airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements

- Advising the customer about travel issues including required documentation and financial matters, such as appropriate exchange rates

- Using the computer database to research information about hotel accommodation fares and hotel ratings

- Dealing with payments

- Performing general administration tasks

- Dealing with and documenting complaints in an efficient and diplomatic manner

- Planning and advertising different promotions

- Making alternative arrangements for customers who have had their trips interrupted by unforeseen issues

- Evaluating customers’ holidays and issuing appropriate feedback forms

- Every now and then, tour operators travel abroad for research purposes

- Making presentations to travel groups

- Creating and putting up displays at trade shows


- Degree in Hospitality and Tourism or Languagues& International Studies

- Minimum 1 year experience with related field

- Pro- active, team spirit, good organizational and problem solving skill

- Fluency in oral and written English

- Good knowledge of Vietnam& Indochina travel business

- Possess computer proficiency: MS Office

- Ability to work independently and in a team

- A willingness to work regular office hours with some flexbility

- Responsible and reliable

- Excellent command of written and spoken in respective languages.


- Competitive salary package with fixed and performance based components
- Freedom to speak your mind, discuss, and grow in one of the most fast-growing startup
- Working in an ideal work-life balance enviroment
- Promotion Opportunity

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Du lịch Khách sạn / Nhà hàng
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