Tập đoàn Giáo dục và Đào tạo Quốc tế Đại Tây Dương (Atlantic Group)

Role mission: To coordinate the day-to-day delivery of lessons at one or more partner schools and promote effective communication between program stakeholders, including Atlantic staff, school staff, students and parents.

1. Customer Service
a. Providing schools with updates on how each class is doing overall
b. Sending/sharing reports with the relevant schools
c. Collecting formal and informal feedback from schools
d. Being available to contact during school operating hours

2. Student management
a. Monitoring students’ progress on the program
b. Identifying students who need tutoring (with the teacher)
c. Checking in with students regularly to assess their progress and feeling toward the program
d. Collecting formal and informal student feedback

3. Coordinating with teachers
a. Checking in with Atlantic’s teachers regularly to get feedback on how things are going with each class and to follow up on any issues raised
b. Being available to contact prior/during/following class times
c. Observing students’ behavior and performance in lessons

4. Resolving school issues
a. Following up on issues raised by schools
b. Identifying potential problems and working with relevant schools to resolve them

Essential 
● Vietnamese national
● Holder of Bachelor’s degree
● Proactive, interpersonal and detail-oriented
● Good communication skills, both in English and Vietnamese
● Computer literacy – MS Office/Google applications

Preferred 
● English language proficiency of B2 (IELTS 6.5) or higher
● Experience working in the education field
● Experience of operations or customer service

- Good remuneration, monthly petrol and phone allowances. Annualy program's bonus

- International working environment

- High opportunity to be promoted to higher position

- Benefits for Tet, Public Holidays and other special days

- English scholarship to employee and family members

- Regular training opportunities