CÔNG TY CỔ PHẦN SMARTOSC

• Actively process support tickets assigned by Customer Support Manager and/or clients as the primary contact point to deliver advanced consultants to clients’ problems or collect requirements to transfer to the technical team.
• Issue testing with possible causes to identify the severity and influence level.
• Collaborate with the technical team to provide a solution (workflow, estimated time...) to ensure service to be well-delivered in a timely manner and high quality.
• Collaborate with 3rd party vendors to clarify customer problems when needed.
• Support clients in managing business operations. Make sure client business operations run smoothly without any interruption.
• Follow up and appropriately report to clients about development progress, be responsible for the tickets until client’s acceptance.
• Instruct customers on the on-boarding process for different levels.
• Report directly to the manager to help to manage ticket statuses and resource allocation.
• Prepare and manage business documents: Wireframes, Activity Diagrams, UAT Document, User Manual, System Process Flow, Functional and Business Requirements, Reports, etc.

• Excellent communication and relationship-building skills.
• Advanced English communication - speaking and writing.
• Analytical skill, logical and customer-oriented mindset.
• Strong researching, problem-solving, and troubleshooting skills.
• Able to work both independently and as part of a team to come up with a creative solution.
• Able to work under pressure and available to work at any time (rotate between 7am-4pm & 3pm-12am)
• Understand basic business/ Ecommerce IT knowledge (Magento, CRM, ERP,etc.)
• Basic knowledge in software development planning and business management.
• Experienced in running/ managing business campaigns, dealing with 3rd party vendors.

At SmartOSC, we offer the best to your values

• Attractive salary package + Night shift allowances
• Salary review twice a year
• Flexible working hour 
• Premium health care 
• Working in One of the largest digital transformation agencies – A professional English environment
• Free English, Japanese, and professional training packages
• Firm’s Certified Qualifications Sponsorship for career development
• Annual company trip inside or outside Vietnam
• Other fun activities: happy hour, quarterly team building, football club, yoga club, swimming club, charity activities, etc.
• Free entertainment parties: Birthday party, Anniversary party, Sum-up Party, Year-End Party, etc.