Chuyên Viên Chính Hỗ Trợ Vận Hành Giải Pháp - Senior IT Operation - Hà Nội

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2 năm

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Toàn thời gian

Không yêu cầu

Hà Nội: Tòa tháp 89 Láng Hạ, Đống Đa, Hà Nội


  • System configuration: Change system configuration according to Business request
  • Level 2 support following to commited service catalogs and SLA
  • Troubleshoot and resolve issues within a timely manner against SLA requirements
  • Cooperate with vendor and other internal IT team for install system/deploy system, investigate when issue occur and issue solving
  • Monitor system performance in order to keep system avalaible and stable
  • Actively raise innovation and automation idea to reduce mannual work, improve the effectiveness of the operation activity
  • Consult and support Dev and SA to analyze impact for changes in system, in order to keep system in good performanace and stable
  • Recover system in disaster cases, update patches regularly as agreeed periodical
  • Clone Production environment for Test, and Training environments
  • Provide technical advice, support to the Support Teams and customer
  • Communicate issues, solutions and requirements to both technical and non-technical teams as required
  • Responsible for the performance, integrity and security of application
  • Keeping management informed of trouble spots in advance before major problems occur, and proposing cost-effective solutions
  • Work closely with the System Analyst and Developement Teams to assist in Application related duties
  • Provide internal training, consultant, guidelines for other members in the department or team about capabilities of systems
  • In charge of written documents, applications operating procedures
  • Follow Operation process and other related process within VPBank
  • Join QA tasks for CRs, project if assigned


1. Educational Qualifications A bachelor's or master's degree in computer science, information systems, business administration or related field, or equivalent work experience, is required

2. Relevant Experience

  • 2-3 years working in IT/banking domain
  • Maintenance and support experience, and detailed/comprehensive understanding of the business support solution or similar enterprise application (Collection System, AML system, System related to Risks in the Banking Domain)
  • Understand Collection and Risk business will be preferable.

3. Relevant Knowledge/ Expertise

  • Good communication and interpersonal skills
  • Demonstrated good verbal and written communication skills, along with problem-solving, negotiation and decision-making skills to influence management, as well as internal and external partners
  • Works well with others in an integrated team environment
  • Self-motivated, and a problem solver
  • Ability to analyze, understand and effectively communicate between business requirements and technical design and implementation
  • Business application life cycle experience
  • System development life cycle skills
  • Working knowledge of applications being supported
  • Working knowledge of platform and technologies supporting the business application
  • Budget planning and management expertise\

4. Skills

  • A ‘Can-do’ attitude
  • The ability to work quickly, under pressure and to deadlines
  • Initiative and self-confidence
  •  Planning and negotiating skills
  • Good Presentation skills, Good team-work skills, Good time management skill, Good communication skills
  • Analytical and Problem solver skills
  • Self-development skills to keep-up-to-date with fast-changing trends


  • Competitive salary and bonus based on employees' performance and capability
  • Preferential loan for staff
  • Traing courses depending on job nature
  • Insurance under labor law + VPBank care insurance for individuals.Premium employees are entitled to insurance for their relatives
  • Annual leaves depending on job grade
  • Able to have annual travel allowance
  • Have opponunity to participate in many great events
  • Working under energisitic, friendly environment and good chances to develop your career
  • Working time with magnetism: magnetism 2 - creativity 7 (creativity 2 am Saturday / month)

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Ngành nghề

IT Phần cứng / Mạng IT phần mềm Ngân hàng / Tài chính
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