Automation Lead

Key Responsibilities

- For Application System Support: Performs root cause analysis for common/complex errors reported and works towards finding suitable workarounds

- Identifying performance improvement initiatives for the assigned process

- Makes recommendations to improve processes and Automate opportunities

- Escalates difficult issues to responsible party(ies) (SME/Vendor)

- For Internal Process Support: Delivers effective, efficient, and accurate support on Process Improvement and OPEX, People Engagement, Performance Management

- End to End Service Quality, Productivity and Process Capability through business practices, process and technology changes

- Collaborates with stakeholders to deliver effective and efficient result

- Taking responsibility for data collection, analysis and reporting

- Addressing critical issues and offering solutions for reliable and error free service

- Creating/maintaining macro driven solutions for automation of tasks

- Streamlining customer reporting

- Creating reporting standardization

- Work with stakeholders to outline the specific data needs for each business method analysis project

- Interpret data, analyze results using statistical techniques and provide ongoing reports

- Functional know-how in air, ocean freight, VAS and Supply chain management

- Ability to analyze problems, determine & capture facts and determine solutions to resolve the issues

- Adhoc Requirement

- Expertise is required for the application of practical methods and techniques, work procedures and processes

- Good knowledge of the functional area ( IT, FIN, HR ) and understands the overall nature of the business ( OCE, AIR, VAS, SCM Product )

- Project Management

- At least 3 years’ experience in Supply Chain Management, logistics products & processes

- Passion for service delivery & responsiveness – and for identifying how to constantly improve

- Ability to create initiative idea and think on how to make it different from day to day on daily operation process basis

- Focus on result and process orientated mid-set

- Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition

- Well organized when working under pressure

- Able to manage cross-functional interfaces

- Independent working and critical thinking skill

- Excellent communication (verbal, written listening and presentation) skills required

- Strong analytical skills (analyzing referrals, creative thinking)

- Good presentation skill

- Basic knowledge on coding (VBA, VB, Web design and cloud service…)

- Expert in MS Office

- Fluent in English (written and spoken)

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