Chọn tìm kiếm nâng cao

Call Center Team Leader

8A Huỳnh Lan Khanh, phường 2, quận Tân Bình
Hạn nộp hồ sơ: 04/08/2021

Mô tả công việc

• Ensure agent adherence to policies for attendance, established procedures etc.

• Help team members reach their highest potential through effective one on one coaching and group training

• Administer training programs for existing staff when needed

• Work with management on refining and scheduling appropriate training sessions

• Develop short training documents that support call center operations

• Answer questions from staff and provide guidance and feedback

• Manage by walking around. Be visible to answer questions.

• Keep staff motivated and engaged

• Motivate and encourage agents through positive communication and feedback

• Develop contests, awards and themes that increase agents’ loyalty and focus.

• Good presentation skills

• Develop and Present result to Lead and upper Management on a Weekly Business Review

• Develop and Present Sales Strategies to clients on a quarterly basis

• Produce a quarterly Strategy Presentation outlining your team’s performance, growth and recommendations for additional growth and improvement

• Analysis of trends, emerging issues and factors affecting subsidiary performance

• Devise and/or recommend ways to optimize procedures

• Keep management informed on issues and problems

• Prepare monthly/annual results and performance reports

• Create a detailed plan of the way in which you plan to impact your team’s dayby-day performance

Yêu cầu ứng viên

 At least 1 years Call Center Team Leader experience
• Must possess good English communication and writing skills
• Will communicate with Clients, Operations Manager, DPE, other Supervisors and Support in English
• Liaise with client partners on a regular basis
• Experience in sales is essential

Quyền lợi được hưởng

Attractive Salary and Benefits

Performance appraisals every year

Compliance fully to Vietnam labor code

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.


Hạn nộp hồ sơ: 04/08/2021


Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 2 người
Chức vụ: Trưởng nhóm
Yêu cầu kinh nghiệm: 1 năm
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hồ Chí Minh


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