Mô tả công việc
• Ensure agent adherence to policies for attendance, established procedures etc.
• Help team members reach their highest potential through effective one on one coaching and group training
• Administer training programs for existing staff when needed
• Work with management on refining and scheduling appropriate training sessions
• Develop short training documents that support call center operations
• Answer questions from staff and provide guidance and feedback
• Manage by walking around. Be visible to answer questions.
• Keep staff motivated and engaged
• Motivate and encourage agents through positive communication and feedback
• Develop contests, awards and themes that increase agents’ loyalty and focus.
• Good presentation skills
• Develop and Present result to Lead and upper Management on a Weekly Business Review
• Develop and Present Sales Strategies to clients on a quarterly basis
• Produce a quarterly Strategy Presentation outlining your team’s performance, growth and recommendations for additional growth and improvement
• Analysis of trends, emerging issues and factors affecting subsidiary performance
• Devise and/or recommend ways to optimize procedures
• Keep management informed on issues and problems
• Prepare monthly/annual results and performance reports
• Create a detailed plan of the way in which you plan to impact your team’s dayby-day performance
Yêu cầu ứng viên
Quyền lợi được hưởng
Attractive Salary and Benefits
Performance appraisals every year
Compliance fully to Vietnam labor code
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.
Hạn nộp hồ sơ: 04/08/2021
THÔNG TIN TUYỂN DỤNG
VIỆC LÀM LIÊN QUAN
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0862 69 19 29