Card Operation Specialist

1. Work with departments, Card organizations and partner bank to solve complaints/inquiries and handle relevant tasks:

- Manage billing disputes (chargebacks) related to credit card.

- Interact with customers (cardholders & merchants), organizations and international networks to resolve billing mattes

- Contact with customer to resolve customer’s inquiries and concerns via all channel.

- Follow up card delivery status and send message to customers.

- Process payment invoices with partners.

- Make sure all requests from Customer are solved within SLA

- Follow-up the Cards System/Gateway implementation and get trained on it

- Provide Helpdesk support and resolve problems regarding system or hardware

- Other related duties requested by line manager

2. Participate company projects to develop of product, process and system

- Participate in system setting and testing

​- Participate in new or renew Company projects, CS procedures

1. Experience

- 01 year experience in processing chargeback disputes of Card

- Have knowledge about Card operations, credit card system and processes

2.Skill 

- Communication skills, good customer service

- Computer (Word/ Excel)

- Work well independently but must also work as part of a team

• 13th Salary Fixed and KPI Bonus 
  
• PTI Health Care for personal
• 24/7 Accidental Insurance
• 100% Social Insurance
• Meal + Phone Allowance
• Yearly Medical Checkup
• 15 Annual Leaves
• Professional and Transparent Working Environment
• Apply Latest Financial Technology in the World

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