Card Operation Specialist
Mô tả công việc
1. Work with departments, Card organizations and partner bank to solve complaints/inquiries and handle relevant tasks:
- Manage billing disputes (chargebacks) related to credit card.
- Interact with customers (cardholders & merchants), organizations and international networks to resolve billing mattes
- Contact with customer to resolve customer’s inquiries and concerns via all channel.
- Follow up card delivery status and send message to customers.
- Process payment invoices with partners.
- Make sure all requests from Customer are solved within SLA
- Follow-up the Cards System/Gateway implementation and get trained on it
- Provide Helpdesk support and resolve problems regarding system or hardware
- Other related duties requested by line manager
2. Participate company projects to develop of product, process and system
- Participate in system setting and testing
- Participate in new or renew Company projects, CS procedures
Yêu cầu ứng viên
- 01 year experience in processing chargeback disputes of Card
- Have knowledge about Card operations, credit card system and processes
- Communication skills, good customer service
- Computer (Word/ Excel)
- Work well independently but must also work as part of a team
Quyền lợi được hưởng
- 13th Salary Fixed and KPI Bonus
- PTI Health Care for personal
- 24/7 Accidental Insurance
- 100% Social Insurance
- Meal + Phone Allowance
- Yearly Medical Checkup
- 15 Annual Leaves
- Professional and Transparent Working Environment
- Apply Latest Financial Technology in the World
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.
Hạn nộp hồ sơ: 10/03/2021
THÔNG TIN TUYỂN DỤNG
VIỆC LÀM LIÊN QUAN
Hotline CSKH: (024) 7107 9799
0862 69 19 29
Ngày hết hạn: 10/03/2021