Center Operations Manager (Edtech) - Quản Lý Điều Hành Trung Tâm

● Set up new centers from the scratch

● Build up and manage day-to-day center operations, property, and facilities to ensure smoothness, cleanliness, and professionalism following Manabie’s standards

● Responsible for the revenue and profit result of the center

● Monitor and ensure center expenses within budget guidelines and compliance with cash management and monetary safe-keeping.

● Optimise process and existing management files related to center

● Training for Academic Admin handling students and parents' complaints, feedback,... via phone call or Zalo chat. Communicate effectively and professionally with both students and parents on a regular basis

● Train, coach, motivate and develop center staff providing excellent sales and service results to ensure revenue targets and profitability achieved through enrollment, classroom utilization ratio, and center expenses

● Follow up with admin about new and existing students regarding re-enrolment and ensure payment collection meets the deadline. Monitor re-enrolment rates closely

● Ensure 100% ofclasses have teachers, including finding substitution in case of annual leave, urgent leave

● Manage email groups, update teachers’ availability & teaching skills on thesystem, and record violations of class denial.

● Provides and keeps up with various reports and audits that can be used to gauge how their firm is performing.

● Confirm timesheet for Admins, Teachers, and Secuities.

● Managing and planning for Marketing events on Fanpage Facebook or other channels.

● Working hours: 40 hours/week; 1 fixed day off a week

● Working time will be flexible according to the assignment and arrangement of the department head and the requirements of the job

● Has around 4 years of experience in center management customer service, course/ program coordination, or the same position in the education industry

● Bachelor degree

● Ability to multitask and manage stakeholders

● Strong attention to detail and maintaining accuracy

● Proficient with Microsoft Office/G-Suite or related software

● Works well under pressure and hasgood stress management.

● Carefulness and integrity are a MUST

● Professional working proficiency in English

● Attractive salary

● Probation: 2 months (100% full-time salary).

● Premium health Insurance package from Bao Viet.

● 13-months and Performance Bonus.

● 14 days Paid Leave Annually.