Chăm Sóc Học Viên - Learning Advisor

STUDENT SERVICES:
• Make weekly calls to update parents about students’ performance;
• Contact parents to inform cancellation/schedule change of meetings with a counselor;
• Follow up with counselors to understand students’ progress;
• Work with parents/students to prepare documents and application components in order to help them achieve highest results in the college/university admission;
• Deal with students/parents’ requests/concerns. Produce deferment/refund report for finance department;
• Handle students/parents’ requests/concerns and student complaints;
• Collaborate with Sales, Academic, Admin and Marketing departments to organize student activities;
• Support students struggling in college prep programs and counselors with students’ behavioral or academic issues.

RE-ENROLLMENT SALES:
• Communicate with parents to get confirmation of re-enrollment registration of existing students;
• Follow up with absent, delayed and deferred students;
• Follow up with parents to remind them to meet tuition payment deadline;
• Coordinate with other departments to prepare for the new term;
• Other tasks assigned by the Manager.

You have…
These are the minimum requirements. We can't accept you in this role unless you meet them all:
•1-2 years of working experience in Customer Services, Student Services/Counselling or Business Development;
• Good verbal and written communication skills in Vietnamese and English;
• Basic computer skills and willing to learn new platforms;
• Good problem-solving and organizing skills;
• Proactive, self-starting, curious and positive attitude;
• Detail-oriented and patient with a customer-focused mindset;
• Flexible and adaptable with changes.

You get…
• Competitive Salary, Re-enrollment Commission and Annual Performance Bonus;
• Unlimited Vacation Policy;
• Free English courses;
• Social and Private Health Insurance;
• Company dinners, team lunches, offsite retreats, 5-for-5 stipends, etc.
• Buddy Programs;
• Advanced Studies Grant for personal development;
• Substantial opportunity and training for career development.