Mô tả công việc
- Monitor and evaluate inbound or outbound calls and other communication channels (Chat, Email, Store) to ensure that any information is correctly transmitted to customers by agents.
- Knowledge, process and attitude training for agents. Responsible for providing technical specifications, key processes related to delivered products; Resolve customer requests and find the best solution to provide Answers to agents.
- Plan training, coaching for new and old agents on a daily, weekly and monthly.
- Participate in the design of call script, quality assurance standards and formats.
- Coordinating and supervising the agents working process.
- Report, analyze and coordinate with Team Leader to keep KPI target and Customer Service process.
- Propose solutions and solve problems arising in the working process.
Yêu cầu ứng viên
- At least 1 year of Quality Assurance (QA) experience in Call Center.
- Organizational, planning and management skills.
- Team work, training and coaching skills.
- Problem solving skills, creativity and electronic knowledge base.
- Good English reading and writing.
- Good in using Microsoft Office, Excel and Power point.
Quyền lợi được hưởng
- Lương thỏa thuận theo năng lực.
- Negotiable salary according to ability.
- 14 days of leave/year.
- 13th month salary and periodic salary increase.
- Participating in social insurance and health insurance with full salary.
- Periodic health examination.
- The Trade Union, travel, party and enjoy holidays, Tet, joys, birthdays, ..
- Professional environment, modern office, working equipment provided by the company.
Cách thức ứng tuyển
Công việc này đã hết hạn ứng tuyển!
THÔNG TIN TUYỂN DỤNG
VIỆC LÀM LIÊN QUAN
Hotline CSKH: (024) 7107 9799
0862 69 19 29
Chuyên Viên Quản Lý Chất Lượng Cuộc Gọi (Sony Project) - Phỏng Vấn Và Làm Việc Online
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