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Chuyên Viên Triển Khai Phần Mềm

222 Điện Biên Phủ, phường 7, quận 3, Tp. Hồ Chí Minh
Hạn nộp hồ sơ: 18/06/2021

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Mô tả công việc

VeXeRe (VXR) is a technology company aiming to revolutionize the tourism and transportation industry in Vietnam. Today VeXeRe is the largest online bus ticketing platform that empowers millions of travelers to make their life journey happier. Additionally, VXR became the market leader in SaaS Solution for Bus Operators (SaaS: Software as a Service).
The Software Implementation (SI) is responsible for the implementation of the SaaS product suite for Bus Operators. This individual will take customer implementations from start to finish, working with team members during the discovery, configuration, testing, deployment, training, and rollout of the full SaaS product suite. They will support the design of customer workflows, facilitate the desired system requirements and configurations, and guide the customer throughout the life of the implementation process. Responsibilities include gathering business requirements and translating into developer specifications, planning and managing the implementation, conducting training sessions, troubleshooting technical issues and seeing change requests through to fruition.

Your responsibilities will include:
- Meeting with clients following the sale to collect data and other information required to start and complete the implementation phase
- Following a project plan for each Bus Operators, and completing tasks for a timely implementation phase
- Support to Bus Operators stakeholders (across all organizational levels) to coordinate implementation activities, including data sourcing, profile build, and platform configuration activities
- Communicating with Bus Operators throughout the implementation process to obtain feedback and approval.
- Become an adviser in the functional operation of full SaaS product suite in order to explain features and workflows in detail to Bus Operators
- Educating clients on how to use the full SaaS product suite and customized system features.
- Ensuring that the project team is aware of key deliverables and project milestones.
- Providing cost & time estimates to Bus Operators who require additional customizations to be done.
- Contribute to the vision and mission of VeXeRe by helping where you can – we are a fast-growing technology company in a dynamic market environment and job requirements are subject to frequent changes
- Other tasks as required by management & business

Customer Service Collaboration:
- Support customer experience team to solve ticket-related issues (Cause from System)
- Work with customer experience to ensure smooth cross-team operation, and passengers will have happy journeys through VeXeRe
- Other Tasks as required by management and business

Account Manager, Assistant Account Manager & other cross-team collaboration:
- Support implementation activities, at the direction of Account Managers & your Line Manager, to efficiently deploy new customers on SaaS products
- Coordinate implementation activities across internal groups, including Product, Engineering, and Customer Success, to drive efficient and accurate deployments of customer environments
- Research & evaluate a variety of internal & rival software products.
- Works closely with Product, Account Manager and other function to support key initiatives
- Participate in product Testing for each the new updating
- Recording requirements from Bus Operators & serving as an advocate for customer needs through our Product Management team
- Report regularly on status of implementations & potential issues
- Other tasks as required by management & business

Yêu cầu ứng viên

- Proven knowledge of IT/ E-commerce/ Travel / SaaS is a plus.

- Excellent written and verbal communication skills

- Can travel anytime

- Teamwork skills, organizing skills

- Analyzing skills with high ability of logical thinking

- High standards for accuracy and work quality

- Willingness to adapt to change in regard to project type and process improvements

- Must be Vietnamese citizens

Quyền lợi được hưởng

- Attractive salary (Basic salary + bonus): 7.000.000 – 15.000.000 VNĐ/month, bonus is based on KPI performance
- Insurance according to Vietnamese Labor Law
- Special discount policies for VeXeRe members and their family/relatives
- Paid annual leaves
- Company trips, Teambuilding, Year-end party, and other festivities
- Entrepreneurial environment with young and ambitious colleagues
- Opportunities to take initiatives, make an impact and become a true leader
- Make an impact: your work plays a key role in transforming our customers’ businesses
- Being a part of a growing company in SaaS
- Other benefits are further discussed at the final interview

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Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 1 người
Chức vụ: Nhân viên
Yêu cầu kinh nghiệm: 1 năm
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hồ Chí Minh


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