Chọn tìm kiếm nâng cao

Collection Manager

Tầng 10, Số 21, Nguyễn Trung Ngạn, Phường Bến Nghé, Quận 1, Thành phố Hồ Chí Minh
Hạn nộp hồ sơ: 26/05/2021

Mô tả công việc

• Organize and manage collection network and processes.

• Manage and evaluate employee’s performance and provides guidance and feedback by on the company policies.

• Develop internal methodology, processes & procedures to maximize recoveries level and minimize operational risks.

• Manage and be responsible for financial result of collection activities

• Establishing a good rapport with the collection team/Planning/Strategy on forming strategies to be implemented and secure feedbacks and support each other to improve general performance.

• Conducting Weekly/ monthly projection on workload, headcount and performance on every working period.

• Checking and reviewing the DAILY Collection Performance Tracker, Productivity per group

• Discussing and strategizing with team on how to improve the collection performance and new strategies to be implemented to tide the gap.

• Conducting spot checking and reviewing of collector daily activities report, recording system specially those who are not meeting the minimum requirements per day and with poor collection performance.

• Conducting training for new hires and refresher course on collector in classroom training and actual cases.

• Ensuring all daily collector’s activities follow company policies and Collection code of conduct.

• Ensuring 100% coverage of cases allocated to collector

• Escalating any integrity issue or Fraud cases found to Collection Head/ Country Manager

• Motivating and driving the team to meet the targets set every month by proper coaching and guidance.

• Supporting in interviewing/evaluating qualified candidates for tele collectors/team leaders/supervisor when needed.

• Other tasks assigned


Yêu cầu ứng viên

• Proven collection track records and experiences on both banking and fintech experience (3 years fintech prefer, focus on telephone collection)

• Have previous experience on building up collection department from scratch.

• Familiar with KPI design, quality control and internal audit implementation.

• Strong leadership skills and wide personal network in collection field, able to recruit good staffs through personal network.

• Good English communication skills.


Quyền lợi được hưởng

• Salary negotiable 

• Quarterly salary review for adjustment; yearly performance review for promotion

• Opportunities for promotions and career development in a dynamic environment




Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.

ỨNG TUYỂN NGAY

Hạn nộp hồ sơ: 26/05/2021


THÔNG TIN TUYỂN DỤNG

Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 1 người
Chức vụ: Nhân viên
Yêu cầu kinh nghiệm: 1 năm
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hồ Chí Minh

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