Chọn tìm kiếm nâng cao

Community Management Executive

Wall Street English NTD đã xác thực
21 Lê Quý Đôn, Phường 6, Quận 3, TP.HCM
Hạn nộp hồ sơ: 25/11/2020

Hết hạn nộp đơn

Mô tả công việc

Include the following elements: 

Community engagement and Digital Interactive leads acquisition

  • Respond to comments and customer queries in a timely manner across all the social media channels
  • Actively engage/converse with existing or new potential customers (engagement)
  • Actively keep the conversation going with existing or new potential customers (re-engagement)
  • Enter new leads in compliance with Ground Rules in the CRM platform
  • Work efficiently and accurately to achieve monthly Digital Interactive Show targets
  • Work closely with telemarketing team and collaborate to increase digital interactive leads conversion and drive Shows to the centers
  • Liaise with Sales and Service departments to stay updated on new products and features
  • Community engagement tools implementation and optimisation

Contribute to the implementation of a chatbot integrated with the CRM system

  • Participate to the design of scripts and workflows that will drive quality leads acquisition
  • Continuously work on optimizing the effectiveness of the chatbot
  • Community management monitoring

Monitor and report on feedback and online reviews

  • Align with Brand & Communication Manager to ensure brand consistency
  • Develop daily and monthly reports on number of leads, customer satisfaction, engagement rates, response time, escalation issues, etc.
  • If needed, take the conversation offline and contact the customer directly to resolve any issues directly while escalating to the manager any potential risks to WSE brand
  • The above elements are a snapshot of the duties and responsibilities of the role and are not intended to be an exhaustive list.

Yêu cầu ứng viên

Bachelor’s degree preferred​

  • Demonstrated fluency in English (TOEIC score 850+ recommended)
  • Effective communication and interpersonal skills
  • Great relationship management skills
  • Capable of multi-tasking throughout every working day

Quyền lợi được hưởng

  • Competitive salary
  • Full training and on-going professional development
  • Free access to our Wall Street English course
  • Annual Leave of 12 days plus Vietnamese national holidays
  • Quality facilities and teaching resources
  • Dedicated academic management team support and training

Cách thức ứng tuyển

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THÔNG TIN TUYỂN DỤNG

Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 1 người
Chức vụ: Nhân viên
Yêu cầu kinh nghiệm: Không yêu cầu
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hồ Chí Minh, Quận 3

VIỆC LÀM LIÊN QUAN

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GIỚI THIỆU CÔNG TY

* Company Introduction:

First established in Italy in 1972 under the name of Wall Street Institute, we have been rebranded into Wall Street English in 2013 as we know nowadays. What started from an idea of developing a new way to teach people English has grown into a place with over 400 learning centers in 27 countries with an enrollment of 3,000,000 students.
Currently we have 07 centers in Ho Chi Minh City, Binh Duong and will continue to expand to end of year. Our centers are designed, built and equipped to the premium standards, thus providing teachers, employees and students with an excellent study and work environment. We place a strong emphasis on academic quality and this is reflected in our approach to teacher recruitment, development, support and management
* Why work with us? 
- We offer a unique learning method that helps people succeed in learning the English language, which opens a whole world of both personal and professional opportunities.
- Wall Street English is a fun, dynamic, experienced, hard-working and friendly working environment that exceed Client expectations every day. Our commitment to quality services and support continues to propel our growth and success. 
- We are a premier provider of motivated and highly trained consultants and professional personnel who have the unique skills and expertise necessary to help our Clients meet their individual and business goals in a cost effective manner. 
- As a company, we’ve developed and enforce a Code of Ethics. This code is designed to clarify and solidify the expectations and standards the company sets for its employees. It is our goal to hire only the best qualified people for employment opportunities available whether locally, nationally or globally.
* We provide:
• Paid professional training and development
• Opportunities for promotion and career development
• A professional international working environment
• Committed colleagues.
* Benefit:
• Competitive salary 
• Medical insurance
• Generous bonus scheme
• Paid annual leave
• Paid training
• Opportunities for advancement
• Free unlimited access to the Wall Street English Courses 
• Professional, fun and exciting work environment
• Ample opportunities to speak and practice English
We are always looking for talented people who have passions for helping people through English education

LIÊN HỆ

Trụ sở công ty: 21 Lê Quý Đôn, Phường 6, Quận 3, TP.HCM Lầu 3, Pico Plaza , 20 Cộng Hòa, Phường 12, Quận Tân Bình, TP.HCM Lầu 6, Hùng Vương Plaza, 126 Hùng Vương, Phường 4, Quận 5, TP.HCM Lầu 3, SC VivoCity, 1058 Đại Lộ Nguyễn Văn Linh, Tân Phong, Quận 7, TP.HCM

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