Complaint Handling Senior Officer
Hết hạn nộp đơn
Mô tả công việc
Would you like to grow with one of the best leading insurance company in the world?
Would you like to develop yourself in a dynamic and open environment?
If YES, Prudential Assurance Vietnam is looking for you!
Prudential At a Glance
Being one of the leading life insurers, Prudential Vietnam is privileged to provide insurance services to millions of Vietnamese people. Prudential Vietnam has one of the largest market share in the life insurance market with a wide range of products.
We are proud of being an Employer of Choice thanks to our great values and benefits given to our employees. Our reputation and success are built upon the talent and commitment of our people. We set the promise to our employees that we care and share in the open environment with the culture, vision and mission throughout four values:
- Enjoy work, enjoy life
- Lead the game
- Grow endlessly
Working with Prudential as Complaint Handling Senior Officer means becoming a part of a prestigious global financial services group and an exciting vision: to be the leader in helping customers achieve their long-term financial goals. You will be the champion to handle complaints to ensure customers’ complaints are handled in line with Regional Compliance Standards of Prudential Corporation Asia and Regulation of Prudential Vietnam.
- Received and handle complaints assigned as per location in order to make sure that all the complaints are handled properly, fairly according to the company’s rules and service standard
- Coordinate with relevant departments to handle the crisis/incident from customer’s complaints.
- Follow up report and close calls as per defined TAT
- Propose changes to business process and other related activities to ensure service standard and enhance service quality of the Company.
- Participate in the analysis report on the complaint for service recovery and prevent crisis occurring.
- Support programs, projects, ad-hoc tasks, section/ department’s activities/duties.. in relevant projects
- Others: to be assigned by the Line Manager or Company’s Management (if any)
Yêu cầu ứng viên
- University/College graduated
- Experience in customer service, negotiation, problem solving
Knowledge and skill set:
- Insurance industry, analytical thinking, communication (in verbal & writing), problem solving
- Proactive, independent, correct, flexible
Quyền lợi được hưởng
- Attractive salary
- Beneficial package including: Yoga class, health talk, mental counseling, pension plan, life insurance & financial supports
- Open environment and clear career road map
- 20 days of annual leave
- 13th month salary & Competitive Bonus & 21 days of annual leave
- Financial Support, Health care and Well-being programs for all staff and their family
- Extensive training program
Cách thức ứng tuyển
Công việc này đã hết hạn ứng tuyển!
THÔNG TIN TUYỂN DỤNG
VIỆC LÀM LIÊN QUAN
GIỚI THIỆU CÔNG TY
Prudential Việt Nam
Tự hào là một trong những công ty hàng đầu của ngành Bảo hiểm Nhân thọ, Prudential Việt Nam hân hạnh phục vụ hàng triệu người dân Việt Nam thông qua hệ thống hơn 200 Trung tâm Phục vụ khách hàng, Văn phòng Chi nhánh và Văn Phòng Tổng đại lý trên toàn quốc với những giải pháp bảo hiểm tài chính ưu việt
Nối tiếp sự thành công trong lĩnh vực bảo hiểm nhân thọ, Công ty TNHH Quản lý Quỹ Eastspring Investments thành lập từ tháng 06/2005 và Công ty TNHH Một thành viên Tài chính Prudential Việt Nam (Prudential Finance) thành lập ngày 09/10/2007 hân hạnh được cung cấp những giải pháp tài chính đáp ứng nhu cầu đa dạng của khách hàng Việt Nam.
Trụ sở công ty: 20 Cộng Hoà, P.12, Quận Tân Bình,HcmWebsite: Prudentialfinance.comvn
Hotline CSKH: (024) 7107 9799
0862 69 19 29