Contact Center Agent
Hết hạn nộp đơn
Mô tả công việc
The Contact Center Officer is responsible for providing Shinhan’s customers with support and consultancy on the full products/ service. This role is also responsible for conducting sale/ customer care related outbound calls.
The key responsibilities include:
- Provide support and consultancy to Shinhan’s customers
- Identify customer needs and refer to other sale channels
- Back up other teams when required
- Conduct outbound sale/ customer care outbound calls e.g. welcome call to new customers and get their feedback about the bank’s services as per standard script
- Ensure high quality service delivering to maximize customer satisfaction
- Working Location: District 7 (Crescent Plaza)
Yêu cầu ứng viên
- Demonstrated commitment to customer service and attention to details
- Effective both Vietnamese and English written and verbal communication skills
- Ability to work under pressure
- Good interpersonal, negotiation and presentation skill
- Preferred at least 1 year of experience in contact center
- Flexible in working time (Working in shifts)
Quyền lợi được hưởng
- Competitive salary and annual bonus.
- Healthcare and Social Insurance.
- Training and Development opportunity .
- Travelling and social activities.
Cách thức ứng tuyển
Công việc này đã hết hạn ứng tuyển!
THÔNG TIN TUYỂN DỤNG
VIỆC LÀM LIÊN QUAN
Hotline CSKH: (024) 7107 9799
0862 69 19 29