Chọn tìm kiếm nâng cao

Customer Care Officer

17 Ton That Tung, P. Pham Ngu Lao, Quạn 1, HCM
Hạn nộp hồ sơ: 25/08/2021

Mô tả công việc

Customer Services / Dịch vụ khách hàng:

- Welcome guests in professional way.

- Coordinate with Center Manager to distribute visit to Education Consultant

- Update visitors’ info on CRM.

- Become a service hub to receive all customer/ student feedback/ complaints as center level.

- Create the ticket to follow up, resolve and update until the cases is closed.

- Receive incoming calls, within three rings, positively and friendly.

Student Services / Dịch vụ học viên:

- Coordinate with Academic and Admissions Department to do the survey to customers and

students all the time.

- Assign cabins in the system for students learning Multimedia.

- Provide customer caring based on SOPs to bring the VIP feeling to customers/students.

Operation / Vận hành:

- Maintain center operation: check temperature of classes, keep center clean and tidy, good

music, good smell, etc.

- Manage and control light systems and air conditioners at center to optimize the monthly

consuming electrical expense.

- Supervise performance of Housekeeper at center to make sure she performs well.

- Support Academic and Admissions departments in center's event organizing.

- Support MKT team to implement the promotion campaign as center level.

Yêu cầu ứng viên

 - College degree or above

- At least 1-year experience in customer services/ customer care. Having previous customer

service experience in hotel/ restaurant is preferable

- Exhibits positive attitudes

- Customer-centric attitude

- Good verbal communication skills in Vietnamese & English

- Working in shift: 9AM - 6PM and 1PM - 9PM (rotation in the week)

Quyền lợi được hưởng

- Free English course up to 60M/ year

- 12 days of annual leave plus public holiday

- Professional training/ coaching

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.


Hạn nộp hồ sơ: 25/08/2021


Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: Không giới hạn
Chức vụ: Nhân viên
Yêu cầu kinh nghiệm: 1 năm
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hồ Chí Minh


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