Chọn tìm kiếm nâng cao

Customer Service Agent, Tracing

6 Thăng Long, Phường 4, Quận Tân Bình, TP. HCM

Hết hạn nộp đơn

Mô tả công việc

.  Assist the Tracing Supervisor to carry out relevant Customer Service staff orientation programs and on-the-job training for CSA recruits.

. Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost damaged shipment etc.

. Handle all trace enquiries in accordance with service standards and processes.

. Deliver best in class customer service by fulfilling each customer's unique needs while adhering to company's policies.

. Respond to customer queries regarding information on prices, customs requirement etc.

. Liaise with other departments and Operations to address issues on service recovery.

. Confidently and knowledgably handle customer complaints whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customers full satisfaction.

. Handle any overflow of calls from the Frontline where necessary.

. Adhere to existing customer service procedures as outlined in the department manuals while maintaining discretion to exercise flexibility when handling traces.

. Highlight areas for improvement, with suggested solutions - to improve company's procedures, technology and service to positively enhance customers' experience with the company.

Yêu cầu ứng viên

. 2 years experiences as Customer Service Agent in Logistic/Import/Export Industry

. English skill (excellent)

. Major in Foreign Trade (preferable)

. Typing skills (at least 30 wpm preferable)

. Telephone skills (excellent)

. Conflict resolution skills (excellent)

. Technical skills (Telephone systems, Order/Shipment Track & Trace Systems and Order Booking systems preferable)

Negotiation and interpersonal skills (excellent)

Quyền lợi được hưởng

. Insurance

. Salary review

. Incentive bonnus

. Training & Development

. Annual leave

Cách thức ứng tuyển

Công việc này đã hết hạn ứng tuyển!

Tin được đăng bởi Nguyễn Thị Ngọc Trinh - Ban tuyển dụng DHL Express Vietnam


Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 1 người
Chức vụ: Nhân viên
Yêu cầu kinh nghiệm: 2 năm
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hồ Chí Minh


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Trụ sở công ty: 6 Thăng Long, Phường 4, Quận Tân Bình, TP. HCM


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