Chọn tìm kiếm nâng cao

Customer Service Assistant Manager (Managerial Level)

Lầu M, Toà nhà Petroland, 12 Tân Trào, P. Tân Phú, Q.7, Tp. Hồ Chí Minh
Hạn nộp hồ sơ: 10/07/2021

Hết hạn nộp đơn

Mô tả công việc

  • Collaborate with internal CS Team and other Departments to determine best practice for providing the best of service to customers, business partners and to meet CS’s KPIs
  • Give comments/ideas, identify opportunities for quality improvement and automation on daily works to Head of CS
  • Assist Head of CS in managing daily works and developing initiatives, project, system, tool, platform…for service quality enhancement
  • Follow up and update escalation structure of relevant departments to make sure they up to date for well-controlling SLA
  • Prepare appropriated scripts, reply templates…to feedback to customers’ queries and complaints
  • Prepare CS’s performance reports (weekly, monthly,..) and other reports related to quality of handling and special problems
  • Manage CS Call Center in-house ; BPO Team’s daily operations with numerous staffs and experienced leaders: call flow & dropped call real-time monitoring, follow up over SLA cases with internal teams & related Departments to get it done as soon as possible
  • Be responsible for productivity and quality of customer service as well as staff performance, find out the gaps and give the solutions for improvement
  • To keep up-to-date on new or enhanced products/services to maintain a high-quality service with accurate information providing to customer
  • Other tasks which are assigned by CS Head

Yêu cầu ứng viên

  • Qualifications: University graduated. Economics, Finance or Banking is preferable
  • At least 5 years' experience in Customer Service, specialize in Call Center. Working in Fintech industry is a big plus.
  • At least 3 years' experience of team management, supervisor level
  • Enhanced computer literature (Work, Excel, Power point, Internet, Email…)
  • Strong leadership, communication, presentation and data analysis skills
  • Detail-oriented, focus on results.

Quyền lợi được hưởng

Competitive salary package with annual salary review and performance bonus

Health insurance, social and unemployment insurances as defined by Law

Annual vacation and Teambuilding

Annual Health Care

Dynamic environment, many challenges and development opportunities

A clear career path and promotion opportunities.

Cách thức ứng tuyển

Công việc này đã hết hạn ứng tuyển!

Vị trí Customer Service Assistant Manager (Managerial Level) tuyển dụng bởi công ty CÔNG TY CỔ PHẦN DỊCH VỤ DI ĐỘNG TRỰC TUYẾN (VÍ MOMO) tại Hồ Chí Minh với mức lương Thoả thuận yêu cầu hình thức làm việc Toàn thời gian. Bạn có thể tham khảo thêm các vị trí tuyển dụng Customer Service tại Hồ Chí Minh khác trên kênh tuyển dụng việc làm topcv.


Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 1 người
Chức vụ: Quản lý / Giám sát
Yêu cầu kinh nghiệm: 4 năm
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hồ Chí Minh


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