Mô tả công việc
- Execute customer’s service requirements from Bookings, Cargo movement to Data Transmission, Documentation and Invoicing.
- Coordinate with customers and colleagues to fulfill the job.
- Coordinate with airlines/ carriers/ worldwide agents to handle shipments.
- Solving all the matters/ problems related to operation jobs.
- Communicate with Sales/ Operation team to ensure proper flow of information regarding booking prospects and rate approvals.- Handle customer inquiries, quotations, and overseas agent correspondence and offering solutions- Perform and resolve customer dispute or complaint cases with care and in compliance with all internal and regulatory company’s requirements and customer’s standard operating procedure.
- Ensure customer satisfaction and feedback to customers in professional manner.- Prepare reports, update system timely and accurately.
- Provide comprehensive and professional services to customers, working to acquire, retain and develop relationships with customers and agents.
- Other tasks as assigned by the Head of Department.Job Requirement
Yêu cầu ứng viên
- University or college graduate (major in Foreign Trade, Economics, Maritime or Transportation is preferable).
- At least 6 months or more of experience in the same position in logistics/forwarding field- Good command of English/Vietnamese (both in oral & written communication).
- Good at Microsoft Office Applications.- Being careful, customer-oriented & achievement-driven attitude.- Ability to work well under pressure and having good problem-solving skill.- Others: High responsibility, good teamwork.
Quyền lợi được hưởng
- Working in a dynamic and professional environment with many promotion opportunities.
- Provide adequate equipment to serve the work.
- Are paid social insurance, health insurance and unemployment insurance.
- Enjoy welfare policies according to the company's regulations.
- Regularly trained and improved.
Cách thức ứng tuyển
Công việc này đã hết hạn ứng tuyển!
Hotline CSKH: (024) 7107 9799
0862 69 19 29