Customer Service Executive ( E-Booking Service)

Scope of Work:

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, and provide information in the tourist industry (Hotel booking, tour booking, E-ticket…)

Responsibility:

• Performing day to day operational activities in customer service
• Giving excellent services for customers
• Receive and respond to all incoming inquiries by: phone, email, Facebook, chat, other as needed.
• Open for ideas and innovative solutions to enhance team productivities

• At least 6-month experiences in Customer Service or Call Center
• Good at English both written and spoken.
• Good communication skills and problem-solving skills
• Willing to work on the weekend, national holidays, overtime if needed
• Willing to work under shifting mode (Night shift including, 3-4 days/month)
• Able to adapt in dynamic company culture and fast-paced working environment
• Able to work under pressure and in a large team

• Salary: 8.000.000 - 9.500.000 VND
• Bonus, reward on achieving non-revenue KPI (up to 1.5 million/month)
• Extensive coaching and training
• Annual health checkup
• Social insurance, annual leave, recompense (holidays, Tet, 13-month salary)
• Performance appraisals every year
• All devices for work (laptop, phone) is sponsored

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