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Customer Service Executive Full-Time

18/40 Nguyễn Cửu Vân, Phường 17, Quận Bình Thạnh, Thành phố Hồ Chí Minh, Việt Nam
Hạn nộp hồ sơ: 21/08/2021

Mô tả công việc

1. CUSTOMER SERVICE:

  • Be the Company's main point of contact for all appointed customers
  • Manage customer contracts: Initiate, deal and renew contracts with customers following the guidelines of the company to support the business development
  • Monitor the progress of order completion/service provision with the customer, to ensure the highest level of customer satisfaction.
  • Work closely with Operation Teams to deliver the best customer experience : orders, follow up, customer feedback
  • Respond promptly to customer inquiries and complaints, provide suitable and reasonable solutions following the company's guidelines in a timely manner
  • Work with accounting department to follow up customer payments and monitor customer debts
  • Report all necessary customer information and feedbacks to the Account Manager
  • Prepare and complete all the reports required on business activities, customer service situation and arising problems, if any

2. SALES:

  • Be a force of proposal to develop the Account revenue: Analyze the business of the customers and propose relevant offers to satisfy their needs while increasing monthly TO: New listings/upsale
  •  maintain a strong relationship with the customers through regular meeting visits, to make sure that the customer is always aware of the new products/new prices/promotions and activities
  • Following opportunities: Propose the company's products & services to potential customers to achieve business goals
  • Keep up-to-date on current market changes and trends to identify improvements or recommend new products

3. Kaizen:

  • Be a creative force: Do not hesitate to propose initiatives or new ideas to improve the working process aiming at company's development
  • Be flexible and adaptable: Always be ready to try new ideas, to embrace the change for further development
  • Collaborate with team members to achieve better results

Yêu cầu ứng viên

  • Experience in Sales or Customer Service is a plus, but not mandatory as long as you have the right attitude and the willing to learn!
  • Passionate about sales and customer service: Candidates should really love sales & business development job, enjoy and get excited about consulting, meeting and interacting with customers, especially business owners and those who work in restaurants, cafes, bars, and pubs. , start-ups, etc.
  • Telesales skills is an advantage
  • Ability to negotiate
  • Good communication
  • Hard working, resilient & patient, and not afraid of challenges
  • Self-motivated and driven by targets, desire to deliver results
  • Fast learner and quick thinker
  • Basic skills in MS Office

Quyền lợi được hưởng

  • Salary: Competitive Salary
  • Salary review twice a year
  • 13 month bonus
  • Working time is 9:00 - 17:30 with 30 min lunch break, 5 days/week
  • Annual Leave is 12 days/year
  • Working address : 18/40 Nguyen Cuu Van, Binh Thanh District, Ho Chi Minh City

Cách thức ứng tuyển

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ỨNG TUYỂN NGAY

Hạn nộp hồ sơ: 21/08/2021


Vị trí Customer Service Executive Full-Time tuyển dụng bởi công ty CÔNG TY TNHH KAMEREO tại Hồ Chí Minh với mức lương Thoả thuận yêu cầu hình thức làm việc Toàn thời gian. Bạn có thể tham khảo thêm các vị trí tuyển dụng Customer Service tại Hồ Chí Minh khác trên kênh tuyển dụng việc làm topcv.

THÔNG TIN TUYỂN DỤNG

Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: Không giới hạn
Chức vụ: Nhân viên
Yêu cầu kinh nghiệm: Không yêu cầu
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hồ Chí Minh

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