Customer Service Executive (Software Industry)

• Understanding business process, needs and requirements.

• Receiving support tickets assigned from Customer Support Manager and/or stakeholders.

• Delivering advanced troubleshooting to support end-users via various channels in a timely and accurate way.

• Collaborating with the technical team to advise technical solutions to resolve customer problems. Act as a bridge between the internal technical team and stakeholders.

• Ensuring customer satisfaction and provide professional customer support. Being responsible for the ticket until it is accepted by customers and closed.

• Staying up to date with changes and updates in a company’s systems.

• Preparing and managing business documents: UAT Document, User Manual, System Process Flow, etc.

• Other tasks assigned.

MUST HAVE

• Have IT background and/ or familiarity with software industry

• Minimum 5 years experience in customer service or related field

• Good verbal and written communication skills in English are essential

• Customer oriented mindset and ability to adapt/respond to different types of characters.

• Excellent documentation skills

• Ability to work under pressure to stay calm when customers are stressed or upset.

NICE TO HAVE

• Experience creating detailed reports and giving presentations

• Able to work both independently and in team to come up with creative solution

• High salary and performance bonus

• Macbook Pro or 27 inches

• Become a World-Class Developer, be able to work in large-scale products and services

• Be able to directly working with young and interesting people in Vietnam and all over the world.

• Flexible working time (Monday - Friday)

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.