Mô tả công việc
- Manage and develop good relationships with all customers.
- Respond promptly to customer inquiries (via multiple channels including emails, phone calls, chats) to ensure Service Level Agreement (SLA) is 100% met.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Communicate and coordinate with internal departments.
- Keep records of issues/problems for further investigation from functional teams.
- Build up CS team, processes, and coach CS team members to ensure the highest service level.
- Other tasks as assigned by Manager.
Yêu cầu ứng viên
- At least 3 years of experience in similar position is preferred.
- Excellent interpersonal and customer service skills.
- Good communication skills, proficiency in written and spoken English.
- Good attention to details.
- High sense of responsibility and enthusiasm.
- Familiar with smartphone/ mobile device/mobile applications.
- Experience in device/application troubleshooting is highly preferable.
Quyền lợi được hưởng
- Attractive salary, performance-based bonus, and all benefits according to Labor Law
- Sponsored lunch, parking, 5 working days per week
- Fast-track career with Bi-annual Performance Reviews
- Employee Stock Options Plan (ESOP) for outstanding talents
- Company outings and monthly team activities
- Working in a friendly and supportive environment, where you are trusted and empowered
- Working with a dynamic and talented team who have worked in global tech giants
Cách thức ứng tuyển
Công việc này đã hết hạn ứng tuyển!
THÔNG TIN TUYỂN DỤNG
VIỆC LÀM LIÊN QUAN
Hotline CSKH: (024) 7107 9799
0862 69 19 29