Chọn tìm kiếm nâng cao

Customer Service Manager - Freight Forwarding (Ocean & Air Cargo)

Tầng 11, Tòa ThaiHoldings, số 210 Trần Quang Khải, Hoàn Kiếm, Hà Nội
Hạn nộp hồ sơ: 06/06/2021

Hết hạn nộp đơn

Mô tả công việc

- Lead & manage the FFW CS Team to focus on the key Customer service drivers, comply with specific client SOP and monitor respective KPIs.
- Fully understanding contracts and charge structures including surcharges, additional charges to ensure the right payments to carriers, agents..and exact Debit notes to customers.
- Ensure proper implementation of new clients or new programs.
- Liaise with customers, vendors for the provision of smooth processing and logistics flow.
- Manage communication with other Team Managers, carriers, agents, vendors to make the best result.
- Perform other ad-hoc duties as assigned.
- Responsible for day to day operation of the team.

Yêu cầu ứng viên

1. Experience: At least 5 years working experience as a CUS manager in Forwarder/Logistics Company.

2. Qualification:

- At least university graduated, majoring in Business, Economics, Maritime, or other related fields.

- Have a strong command of English especially in communication (at least TOEIC 650)
3. Skills:

- Good in Operation Efficientcy & customer service Experience
- Well know about Contract of carriage for AIR, FCL, LCL,intermodal transport, and international trade; INCONTERMS, STC, Customs Documentation, HS Code, and import/export processes;  International Contract law relevant to our services
- Excellent teamwork and leadership
- Positive & aggressive character
- Able to adapt quickly to changing priorities
- Able to handle multiple tasks simultaneously
- Strong communications, time management and decision making skills
- Dynamic, hard working, loyalty, teamwork, professional, detail-oriented
- Professional use of relevant computer
- Honest, trustworthy, flexible and hardworking
- Good at MS office, MS outlook

Quyền lợi được hưởng

- Attractive & competitive salary / incentive (based on ability)
- Personal Insurance (PTI) for individual and relatives
- Professional working environment, with conditions to promote best ability, get personal promotion & development
- Opportunity to take part in lots of training courses with international standards, book clubs & other cultural meaningful activities of The Group
- American Corporate Culture style, focusing on result
- Full welfare regimes in accordance with prevailing labor Law, enterprise law & Insurance Law.

Cách thức ứng tuyển

Công việc này đã hết hạn ứng tuyển!


Vị trí Customer Service Manager - Freight Forwarding (Ocean & Air Cargo) tuyển dụng bởi công ty Công ty Cổ phần Nhựa Opec tại Hà Nội với mức lương Thoả thuận yêu cầu hình thức làm việc Toàn thời gian. Bạn có thể tham khảo thêm các vị trí tuyển dụng Customer Service Manager tại Hà Nội khác trên kênh tuyển dụng việc làm topcv.

THÔNG TIN TUYỂN DỤNG

Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 1 người
Chức vụ: Nhân viên
Yêu cầu kinh nghiệm: 6 năm
Yêu cầu giới tính: Nữ
Địa điểm làm việc: Hà Nội

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