Customer Service Manager (Logistics)

• Leader of Operation Dept/ Manage and develop C/S team and building up and develop the relationship with agency. Will be discussed more in the interview.
• Develop and improve the efficiency and effectiveness of the logistics network and deliver a consistent and high service level, adapting the supply chain to the demanding and changing customer environment
• Deliver continues improvement and productivity according to agreed, cost reduction, revenue and quality improvement in a structured sustainable way.
• Ensure the effective implementation of the commercial plan by delivering strong support to the big bets of the company. Deliver a consistent customer service level, adapting the supply chain to the demanding and changing customer environment.
• Perform and resolve customer dispute or complaint cases with care and in compliance with all internal and regulatory company’s requirements and customer’s standard operating procedure.
• Understand customer needs and recommend appropriate solutions, enabling customers to enjoy the full benefits of our comprehensive range of products and services
• Provide comprehensive and professional services to customers, working to acquire, retain and develop relationships.

• Graduate of economics, business administration, foreign trade, law ...
• Proven working experience as a customer service manager/assistant manager or related field. 
• Advanced troubleshooting and multi-tasking skills 
• Customer service orientation.
• Proficiency in English and Vietnamese communication
• Good soft skills: communicate, negotiate, analyze, organize
• Able to work under high pressure
• Competence with Microsoft Word, Excel.

• Competenty salary
• Professional working environment.
• 13th month bonus