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Customer Service Manager

Tòa nhà CR3-03A, Tầng 3, 109 Tôn Dật Tiên, Phường Tân Phú, Quận 7, Tp. HCM
Hạn nộp hồ sơ: 24/06/2021

Hết hạn nộp đơn

Mô tả công việc

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Create and implement an effective customer loyalty program
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop and improve service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit, mentor and develop customer service staff and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Learn about your organization's products or services and keep up to date with changes
  • Adhere and manage the approved budget
  • Maintain an orderly workflow according to priorities
  • Other tasks assigned by Deputy General Director, General Director

Yêu cầu ứng viên

  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing, advanced troubleshooting, good communication and negotiation skill, work efficiency
  • Management skills, analysis skill, presentation skills
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Careful, honest, high responsible
  • Good looking
  • Strong ability to work independently and to multitask efficiently
  • Able to working under high pressure.

Quyền lợi được hưởng

  •  Competitive salary package according to capacity, detailed negotiation in the interview;
  •  Renew on salary about 1-2 times/ year;
  •  Lunch allowance and parking lot at the building;
  •  Get annual health care, full health insurance, and accident 24/24;
  •  To buy health insurance package at Aon (with Manager or higher level);
  •  To participate in the training programs of the company (professional skills, interpersonal skills);
  •  Sponsored expenses when attending company training courses;
  •  Bonuses include:

      + 13th-month salary;

      + Bonus KPI, business performance at the end of the year and Tet holidays up to 03 months’ salary/ year;

      + Bonus on Holidays, New Year (the Southern Liberation of 30/4, International Labor 1/5, National Day 2/9, New Year's calendar, personal days, company anniversary);

  •  Days of leave: 12 days/ year;
  •  New, first-class office in Phu My Hung Tower, District 7, HCMC;
  •  Team building / Parties / Annual travel with the company;
  • To fully enjoy the Social Insurance and Health Insurance regimes according to regulations, and other preferential regimes according to the State's regulations;
  • A young dynamic environment, professional, working, and learning opportunities related to investment knowledge, directly from experts in the securities industry.

Cách thức ứng tuyển

Công việc này đã hết hạn ứng tuyển!

Kỹ năng

Vị trí Customer Service Manager tuyển dụng bởi công ty Công ty Cổ phần Chứng khoán Phú Hưng tại Hồ Chí Minh với mức lương Thoả thuận yêu cầu hình thức làm việc Toàn thời gian. Bạn có thể tham khảo thêm các vị trí tuyển dụng Customer Service Manager tại Hồ Chí Minh khác trên kênh tuyển dụng việc làm topcv.


Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 1 người
Chức vụ: Nhân viên
Yêu cầu kinh nghiệm: 3 năm
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hồ Chí Minh


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