Chọn tìm kiếm nâng cao

Customer Service Manager

33-35 Đường D4, KDC Him Lam, Phường Tân Hưng, Quận 7, TP. Hồ Chí Minh
Hạn nộp hồ sơ: 20/06/2021

Hết hạn nộp đơn

Mô tả công việc

  • Manage and oversee all inbound and outbound CS systems including but not limited to telephone, e-mail and live chat functions
  • CS software development (working with IT, supplier, cross dept. to set up necessary system, tool for CS team)
  • Supervise CS team in day to day activities to ensure that customer issues are being resolved with the highest standards
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Run reports and analyze data to allocate resources
  • Analyze problem trends through customer feedback and issues
  • Periodic call monitoring of Hotline calls. Provide timely feedback to staff to support the continuous improvement of the quality of our customer support activities
  • Communicate to senior and executive management information regarding significant issues
  • Provide periodic reports to senior and executive management on service level statistics and other relevant trends in CS team
  • Acts as a subject matter expert for agents and specialist
  • Attends team meetings as needed
  • Maintains communication with staff and other departments to ensure necessary workflow.
  • Assists team leads with coaching and offers feedback for staff improvement.
  • Assist Head of Dept. in managing of CS including SLA (Service Level Agreement) and NPS (Net Promoter Score) which are key factors to measure Customer Experiences.
  • Responsible Sales Target as 1 of KPI for CS team

Yêu cầu ứng viên

  • Graduated College and above
  • At least 3 years of experiences in the same position
  • Management skill
  • Working under high-pressure environment
  • Good at in English

Quyền lợi được hưởng

  • Negotiable salary based on performance and experience.
  • Young and dynamic work environment.
  • A clear career path and promotion opportunities.
  • Welfare: travel, picnics, year-end bonus, incentive.
  • Other benefits according to Labor Law.

Cách thức ứng tuyển

Công việc này đã hết hạn ứng tuyển!


Vị trí Customer Service Manager tuyển dụng bởi công ty Công ty Cổ phần Việt Tinh Anh tại Hồ Chí Minh với mức lương Thoả thuận yêu cầu hình thức làm việc Toàn thời gian. Bạn có thể tham khảo thêm các vị trí tuyển dụng Customer Service Manager tại Hồ Chí Minh khác trên kênh tuyển dụng việc làm topcv.

THÔNG TIN TUYỂN DỤNG

Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 1 người
Chức vụ: Quản lý / Giám sát
Yêu cầu kinh nghiệm: 3 năm
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hồ Chí Minh

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