Customer Service Officer

The Customer Service Officer (CSO) will take on a series of tasks and responsibilities relating to customer relations and communication. The CSO will work closely with our production team to ensure on time delivery, update new requirements and handle communication work with clients. Besides that, the CSO will provide sales support to the sales team.

More specifically, responsibilities will include:

 Monitor customer requests/ complaints:

• Monitor customer service email account, skype account and filter all incoming requests, and distribute to the right persons/people.

• Follow up on all customer requests and ensure that clients receive the necessary responses/information in due time.

• Follow up pro-actively with production to \"warn\" customers in case of late delivery or any other issues that might affect the customer such as delivery time, technical updates etc.

Update customer requirements:

• Report and update customer\'s requirement to management, related parties for working and feedback on the solutions.

• Report customer\'s new request / concern. Feedback on customer\'s satisfaction in terms of delivery, quality, service and support.

• Provide monthly / quarterly volume forecast to Sales Manager and Production Manager.

Support sales team:

• Update and maintain the customer information records, customer contact list, carry out the customer satisfaction survey every quarter and report results.

• Support sales with various tasks including lead generation, competitor analysis, client database and key account plans

• Coordinate other departments in customer relations:

• Coordinate with Accounting to generate and update weekly / monthly sales report to Sales Manager and Production Manager.

• Properly handover the ongoing / outstanding tasks among the daily shifts between CSOs and Night Shift Manager.

Others:

o Support production with reporting on client satisfaction including complaints and on time delivery

o Other tasks assigned by Sales Manager

o Report directly to Sales Manager.

• Competitive salary with up to 14 months of salary.
• Salary review once a year.
• Annual luxury Kick-off vacation;
• International, professional, creative working environment and talented teams
• Common cultural-sportive- art Clubs and activities, sponsored and/or supported by the Company (Ex: team building, Football, GYM, English…).
• Insurance as Governments regulations (social insurance, medical insurance, unemployment insurance, etc.).
• AON Premium Healthcare Insurance package, with possibility to cover family members.
• Relevant training will be provided at the company’s expense and we also allow developers to improve their skill set during normal business hours.
• Flexible working time
• Daily various foods, drink, and seasonal fresh fruits;
• And many other benefits, let's join us to discover!

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