Customer Service Staff

- Caring end-users/ dealers/ distributors
- Receiving products from end-users/ dealers/ distributors (inspecting, inputting data into system, printing report and getting signature from end-users/ dealers/ distributors, and assigning technician)
- Returning products to end-users/ dealers/ distributors (checking receipt & system, getting products from technician, inspecting together with end-users/ dealers/ distributors, receiving money & issuing system invoice if any, and delivering products to end-users/ dealers/ distributors)
- And if end-users/ dealers / distributors request for financial invoice: Recording information and transferring to PIC. And after getting financial invoice from Accounting then calling end-users/ dealers/ distributors come to Service Center to receive it or sending it to end-users/ dealers/ distributors by a forwarder
- Receiving and returning products for end-users/ dealers/ distributors in provinces as above process (Sending email to end-users/ dealers/ distributors once receiving and returning. Gathering bills of sending products to provinces and transferring bills to PIC)
- Handling complaints of end-users/ dealers/ distributors
SERVICE BUSINESS: Selling parts/accessories: Creating SO if accessory, and creating service case if spare parts
- Receiving inbound call, answering, and advising customers
- Carrying out outbound call as needed
- Replying for customers' requests via email
- Carrying out happy call including survey of customer satisfaction index (CSI)
- ADMIN: Some admin task for service center
- Other duties & responsibilities may be required and/or assigned as necessary

• FEMALE only, young and good looking, at least 2 years experiences in CUSTOMER CARE
• Bachelor degree
• Good at communication skills and negotiation and telesales skills. High proficiency in spoken and written English is a must
• Able to work under pressure, meet the deadline on time
• Ability to do team-work as well as work independently
• CAN DO attitude; concentrate on details and possibility work multi-tasking with high pressure.
• Computer literate (very good skill in Microsoft Office software, Excel, Words, Powerpoint)

-13th salary
-Apply Social Insurance right at probation period
-Yearly company trip

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