Mô tả công việc
What You‘ll Do
As the Customer Service Staff, you will...
- The Customer Service Staff will take on a series of tasks and responsibilities relating to customer relations and communication. The Customer Service Staff will work closely with our production team to ensure on time delivery, update new requirements and handle communication work with clients.
- Monitor customer requests/ complaints:
- Monitor customer service email account, skype account and filter all incoming requests, and distribute to the right persons/people.
- Follow up on all customer requests and ensure that clients receive the necessary responses/information in due time.
- Follow up pro-actively with production to "warn" customers in case of late delivery or any other issues that might affect the customer such as delivery time, technical updates etc.
- Update customer requirements:
- Report and update customer‘s requirement to management, related parties for working and feedback on the solutions.
- Report customer‘s new request/ concern. Feedback on customer‘s satisfaction in terms of delivery, quality, service and support.
Yêu cầu ứng viên
Here are the things you already have:
- Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
- Experienced in Customer Service.
- Experienced working on Shopify, Shopbase and co - working with Dropshiper is preferred.
- Be proactive, interpersonal and detail-oriented.
- Excellent written and verbal communication skills, both in English and Vietnamese
- Proven selling and persuasive skill.
- Computer literacy – MS Office applications (Word, Excel)
Quyền lợi được hưởng
Why Work as Customer Service Staff at VelaCorp?
Salary: 8.000.000 - 10.000.000 VNĐ
Are you passionate about customer service? Are you looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience?
We are looking for dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
Cách thức ứng tuyển
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Hotline CSKH: (024) 7107 9799
0862 69 19 29