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Customer Service Staff

Tầng 5, Tòa nhà Viglacera, Số 1 Đại lộ Thăng Long, Nam Từ Liêm, Hà Nội
Hạn nộp hồ sơ: 14/09/2021

Hết hạn nộp đơn

Mô tả công việc

What You‘ll Do

As the Customer Service Staff, you will...

  • The Customer Service Staff will take on a series of tasks and responsibilities relating to customer relations and communication. The Customer Service Staff will work closely with our production team to ensure on time delivery, update new requirements and handle communication work with clients.
  • Monitor customer requests/ complaints:
  • Monitor customer service email account, skype account and filter all incoming requests, and distribute to the right persons/people.
  • Follow up on all customer requests and ensure that clients receive the necessary responses/information in due time.
  • Follow up pro-actively with production to "warn" customers in case of late delivery or any other issues that might affect the customer such as delivery time, technical updates etc.
  • Update customer requirements:
  • Report and update customer‘s requirement to management, related parties for working and feedback on the solutions.
  • Report customer‘s new request/ concern. Feedback on customer‘s satisfaction in terms of delivery, quality, service and support.

Yêu cầu ứng viên

Required Qualifications*

Here are the things you already have:

  • Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
  • Experienced in Customer Service.
  • Experienced working on Shopify, Shopbase and co - working with Dropshiper is preferred.
  • Be proactive, interpersonal and detail-oriented.
  • Excellent written and verbal communication skills, both in English and Vietnamese
  • Proven selling and persuasive skill.
  • Computer literacy – MS Office applications (Word, Excel)

Quyền lợi được hưởng

Why Work as Customer Service Staff at VelaCorp?

Salary: 8.000.000 - 10.000.000 VNĐ

Are you passionate about customer service? Are you looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience?

We are looking for dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.

Cách thức ứng tuyển

Công việc này đã hết hạn ứng tuyển!

Vị trí Customer Service Staff tuyển dụng bởi công ty Công Ty Cổ Phần Đầu Tư Và Công Nghệ Vela tại Hà Nội với mức lương 8-10 triệu yêu cầu hình thức làm việc Toàn thời gian. Bạn có thể tham khảo thêm các vị trí tuyển dụng Customer Service tại Hà Nội khác trên kênh tuyển dụng việc làm topcv.


Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 2 người
Chức vụ: Nhân viên
Yêu cầu kinh nghiệm: Không yêu cầu kinh nghiệm
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hà Nội


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Hotline CSKH: (024) 7107 9799

0862 69 19 29

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