Chọn tìm kiếm nâng cao

Customer Service Supervisor – Big Bike

Yamaha Motor Việt Nam Ho Chi Minh Branch, Floor 18 MB Sunny Tower 259 Tran Hung Dao Street, Ward Co giang, District 1, Ho Chi Minh City.
Hạn nộp hồ sơ: 11/08/2021

Mô tả công việc

- Participate in the development of customer relationship management, call centers, process and procedures

- Perform the direct phone call/ email/ letter with customer with customers for CS purposes, survey or complaint resolve

- Work with management on customer services initiatives

- Keep staffs from complying with company guidelines particularly related to process and quality of service

- Update or improve CS procedure and make recommendations.

- Prepare knowledge-based documents

- Provide scripts to read and answers customer during phone calls

- Oversee and assess customer service staff activities through regular performance-related feedback

- Training staff in area of customers service

- Elevate risk issues to management supports monitoring

- Investigate & solve customer service complain

- Collect data and prepare report on customers satisfaction, customer complain & inquiries

- Develop and maintain daily, weekly and monthly report to ensure all information is readily accessible

- Actively join customers events to build up and maintain good relationship with biker communities, groups…

Yêu cầu ứng viên

- Bachelor’s Degree, from 25 years old.

- At least 3 years of customer in customer services & previous experience in a supervisory role preferred

- Having working experience in automobile or motorcycle industry is a plus

- Extensive knowledge of customers service principles and procedures

- Ability to coach and mentor staffs

- Ability to deal with problems involving several concrete variables

- Define problems, collect data, establish facts and draw the valid conclusion

- Outstanding communication skills both written and verbal

- Excellent in phone etiquette

- Proficient in Microsoft office or related software

Quyền lợi được hưởng

- Working time: average 22 working days / month

- Time: 08:00 AM – 17:00 PM

- Location:

Yamaha Motor Việt Nam Ho Chi Minh Branch, Floor 18 MB Sunny Tower 259 Tran Hung Dao Street, Ward Co giang, District 1, Ho Chi Minh City.

- Attractive salary and bonus are based on the ability.

- The company has training programs (domestic/ foreign) for employees to improve their knowledge and professional skills.

- The company yearly organizes collective activities for all employees (Yamaha Family day; Football; Year-end Party; ...)

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.


Hạn nộp hồ sơ: 11/08/2021

Vị trí Customer Service Supervisor – Big Bike tuyển dụng bởi công ty Công ty TNHH Yamaha Motor Việt Nam tại Hồ Chí Minh với mức lương Thoả thuận yêu cầu hình thức làm việc Toàn thời gian. Bạn có thể tham khảo thêm các vị trí tuyển dụng Customer Service tại Hồ Chí Minh khác trên kênh tuyển dụng việc làm topcv.


Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 1 người
Chức vụ: Trưởng nhóm
Yêu cầu kinh nghiệm: 3 năm
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hồ Chí Minh


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