Mô tả công việc
Employee Development and :
Train and provide development opportunities for staff.
Ensure annual goals are complete and communicated.
Ensure Global Performance - is up to date and regular feedback is provided to staff members.
Monitor and evaluate team members, and adjust training where needed.
Attract, retain and develop high potential talent.
Positively lead and influence team members to partner together to achieve individual and business goals.
Champion customer needs and follow-up on customer inquiries.
Provide responsive order support including order entry, or expediting and shipment information to customers.
Partner with Inside Sales to achieve sales goals.
Communicate, implement and interpret customer service policies and procedures.
Coordinates and supervises the daily activities of the team and responsible for team leadership and tasks such as: attendance/vacation schedule, claims, training coaching and development.
Yêu cầu ứng viên
9+ years working experience.
Strong written, verbal and telephone skills.
Understanding of applicable computer systems, such as Microsoft Office, Google Apps, and function specific software.
Excellent customer service skills.
Possess leadership, mentoring, training and project experience and skills.
Strong presentation experience and skills.
Knowledgeable of call center operations and product lines.
Quyền lợi được hưởng
- Bảo hiểm full
- Phụ cấp nhà ở
- Cơm, dt
- Thưởng năm
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