Chọn tìm kiếm nâng cao

Customer Service Team Leader Full-Time

18/40 Nguyễn Cửu Vân, Phường 17, Quận Bình Thạnh, Thành phố Hồ Chí Minh, Việt Nam
Hạn nộp hồ sơ: 21/08/2021

Mô tả công việc

1. CUSTOMER SERVICE:

  • Lead the AM team by the example to ensure each team member constantly implement the core values of the company in their daily job
  • Lead the AM team to provide an excellent overall service to the company's customers
  • Establish and maintain a strong and long-term relationship with all the customers within the portfolio
  • Monitor the progress of order completion/service provision with the customer, to ensure the highest level of customer satisfaction.
  • Work closely with Operation Teams to deliver the best customer experience: Orders, follow up, customer feedback
  • Assist the team members in dealing with customers for specific requests and resolve issues and complaints in a timely manner
  • Manage customer contracts: Initiate, deal and renew contracts with customers following the guidelines of the company to support the business development
  • Work with accounting department to follow up customer payments and monitor customer debts
  • Work with the team to ensure a constant work excellence and improvement to meet customer satisfaction and maintain client loyalty at all times
  • Make sure that the AM team prepare and complete all the regular reports for the Management in due time
  • Report all necessary customer information and feedbacks to the Management
  • Train the new members and coach the team for development

2. SALES:

  • Lead and coach team to ensure the achievement of the team commercial KPIs: Sales, profit, payments & debts
  • Visit the customers on a regular basis to strengthen the customer relationships and ensure that the company's activities are well communicated to the clients
  • Propose, plan and implement with the team the promotions, the new product launchings, the workshops and any other related tasks with the im to increase sales volume and market coverage
  • Work with the team to identify and maximize new sales opportunities among the existing customers: New brand, new products, etc.
  • Work closely with Sales Team to identify potentially new business opportunities in the market to develop the business
  • Keep up-to-date on current market changes and trends to identify improvements or recommend new products

3. Kaizen:

  • Be a creative force: Do not hesitate to propose initiatives or new ideas to improve the working process aiming at company's development
  • Be flexible and adaptable: Always be ready to try new ideas, to embrace the change for further development
  • Collaborate with team members to achieve better results

Yêu cầu ứng viên

  • At least one year of experience in a similar position
  • Passionate about sales & Customer Service
  • Ability to manage and train
  • Ability to adapt and grow in a competitive environment
  • Telesales skills is an advantage
  • Ability to negotiate
  • Good communication
  • Hard working, resilient & patient, and not afraid of challenges
  • Self-motivated and driven by targets, desire to deliver results
  • Fast learner and quick thinker
  • Basic skills in MS Office

Quyền lợi được hưởng

  • Salary : Competitive Salary
  • Salary review twice a year
  • 13 month bonus
  • Working time is 9:00 - 17:30 with 30 min lunch break, 5 days/week
  • Annual Leave is 12 days/year
  • Working address : 18/40 Nguyen Cuu Van, Binh Thanh District, Ho Chi Minh City

Cách thức ứng tuyển

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ỨNG TUYỂN NGAY

Hạn nộp hồ sơ: 21/08/2021


Vị trí Customer Service Team Leader Full-Time tuyển dụng bởi công ty CÔNG TY TNHH KAMEREO tại Hồ Chí Minh với mức lương Thoả thuận yêu cầu hình thức làm việc Toàn thời gian. Bạn có thể tham khảo thêm các vị trí tuyển dụng Customer Service tại Hồ Chí Minh khác trên kênh tuyển dụng việc làm topcv.

THÔNG TIN TUYỂN DỤNG

Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: Không giới hạn
Chức vụ: Nhân viên
Yêu cầu kinh nghiệm: Không yêu cầu
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hồ Chí Minh

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