Mô tả công việc
• Responsible for team mentoring.
• Keep track of schedule adherence. Providing real time Floor Support to agents taking calls
• Handling the Escalation and Supervisor calls/sessions and taking Tier 1 calls for specific duration to keep yourself updated on the process knowledge
• Motivating the team members to achieve targets set by the company taking the key metrics into consideration.
• knowledge sharing and addressing issues of associates through floor walking, live call barging and providing feedback, coaching on the real time/historic basis.
• Taking regular sessions briefing mentees on critical issues affecting process as and when directed.
• Sharing quality audits coaching associates on appropriate measures to correct Quality Process hygiene.
• Contributing in offering recommendations for process product improvement to the Delivery Manager.
• Taking regular pre and post shift huddles discussing high and low pointers.
• Providing Floor support to agents and providing other assistance as requirement
Yêu cầu ứng viên
• Korean certificate
• Korean & English competency in 4 skills (writing, reading, speaking, listening)
• More than 4 years of experience in job that using Korean
• Experience in BPO industry will be a plus
• Logical thinking, analytical thinking
• Self motivated, proactive, team work spirit
• Can go on overseas business trips
Quyền lợi được hưởng
- Lương thưởng hấp dẫn
Cách thức ứng tuyển
Công việc này đã hết hạn ứng tuyển!
THÔNG TIN TUYỂN DỤNG
VIỆC LÀM LIÊN QUAN
Hotline CSKH: (024) 7107 9799
0862 69 19 29
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