Customer Success Specialist

- Own overall relationship with assigned partners, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of partner satisfaction.

- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services.

- Maintain and develop partner success strategies and best practices, as well as partner support content, with the help of the creative team.

- Communicate effectively with both internal and external senior-level management to understand partner needs, maximize retention and growth, and communicate learnings.

- Maintain existing partner success metrics and data as directed

- Work with the sales and marketing team to drill partner references and develop case studies.

- Male/Female is below 30 years old.

- 2+ years of experience in account management or customer success (B2B).

- Strong verbal and written communication, strategic planning, and project management skills.

- Analytical and process-oriented mindset.

- Comfortable working across multiple departments in a deadline-driven environment.

- Active team player, self-starter, and multitasker who can quickly adjust priorities.

Plus:

- Have experience in marketing for apps such as Momo or Zalo.

- Have experience in handling application account for agencies.

- Benefits according to regulations: Social insurance.

- Team Building, Health care; Educate; Rewards.

- Participate in product development with outstanding features, many practical applications and strong development scale.

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