Customer Support Agent - Online Streaming Account (Vietnamese Speaker) - Onsite Malaysia

Respond to customer queries:
• Provide a great customer experience in an engaged, personal, courteous, welcoming,caring, professional, and enthusiastic fashion to all customers
• Support both member and non-member inquiries via phone or chat in a non-scripted environment by providing the right solution in the best way.
• Be a true brand ambassador by living the brand values in each customer interaction.
• Demonstrate cultural awareness and sensitivity when interacting with customers and colleagues from all over the world.
Resolve issues:
• Identify, diagnose, and troubleshoot customer issues (e.g. issues around streaming, billing,account settings, etc.) in a careful and vigilant manner and provide general question assistance.
• Escalate any issues that require supervisor, tier 2, or tier 3 assistance correctly and appropriately providing the right level of context and detail

• Candidate must possess at least a Diploma in any field.
• You have great communication skills, among which the ability to convey information concisely and clearly in a friendly and professional manner.
• You have great problem-solving skills and the ability to search for and quickly take in all necessary information to help you solve the customer’s issue
• You love communicating via chat/DM and are as natural in that as in a regular conversation.
• You have great typing skills (scores at or above 40WPM) and excellent written communication skills – perfect grammar and spelling, clear and concise writing that adds to an efficient resolution for the customer requests.
• You have experience streaming on various devices.
• You have a basic understanding of computer, device, and home networking terminology (operating systems, browsers, routers, modems, etc.)
• You have a basic knowledge of computer, phone (apps), gaming systems and more, which are all used for streaming (PS4, Xbox, Apple TV, etc).
• You have previous experience with customer service (experience with technical support preferred).
• Excellent English and local language communication/written skills.
• Possess a service-oriented customer service mindset with excellent telephone etiquette.
• Independent and self-motivated

Benefits:
- Working hours - Monday to Friday (3pm – 12am)
- 20 RM per day of shift allowance if staff works in the office
- Free air ticket from Vietnam to Malaysia
- Free accommodation for 1 month
- Permanent job / Full time
-  Follow Malaysia public holidays.
- Location : Malaysia (KL Sentral area / Nearby LRT & KTM & MRT)