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Customer Support - Back Office Position for Fresh Graduates

27 , Ngõ 8, Điện Biên Phủ, Hà Nội
Hạn nộp hồ sơ: 03/05/2019

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Mô tả công việc

Customer Care Representative is an interesting and challenging opportunity for who is finding happiness to add values to others. This position opens for fresh graduated candidates who is dedicated in customer service, have proven ability to deal with problem in a calming manner, possess positive service mindset with a clever communication.
As a Customer Care Representative at Vietnamworks, you will directly report to Customer Care Specialist and will be her second in charge in fulfilling given tasks to create exceptional experience to VietnamWorks customers. In a return, the Customer Care Specialist is responsible for on-the-job training, mentoring and coaching you to develop your career path.
Your mission is to bring "WOW Service" to customers mainly via email & computer system:
1. Customer Experience:
- Trouble shoot problems happen to customers on website
- Support & improve customer experience via live chat, email, hotline.
2. Customer Satisfaction:
- Proactively study jobs online and advise to help customers recruit effectively.
- Search matching CVs with Job Description from database to increase customers’ satisfaction
3. Customer Engagement:
- Participate in creating HR contents such as recruitment tips, hiring advices, attract and retain talent, …
4. Service Excellence Culture:
- Generate and in charge of some initiatives to promote and strengthen company’s service culture.
5. Special projects:
- Assist in ad-hoc projects such as: screening candidate's profiles, phoning candidates to update their CVs,....
- Support users for E-Learning platform via hotline, live chat and email

Yêu cầu ứng viên

- Fresh-Graduated
- Prefer Female.
- Have strong objective to follow Customer Service as long-term career
- Find happiness in supporting others with calming manner,
- Be patient, careful & detail oriented
- Able to work under high pressure

Quyền lợi được hưởng

- 15 days of annual leave, Performance and salary review every 6 months
- Good training opportunities: Communication, Problem Solving, Time Management...
- Exciting team activities: Teambuilding, Company trip, Thanksgiving day, Annual party…

Cách thức ứng tuyển

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THÔNG TIN TUYỂN DỤNG

Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 1 người
Chức vụ: Nhân viên
Yêu cầu kinh nghiệm: Không yêu cầu
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hồ Chí Minh

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