Customer Support (CRM system)

 - Support customers in problem analysis and trouble shooting of Microsoft CRM application:

- Receive requests from world-wide customers via emails, request management systems and phone calls.

- Resolve customer’s problems encountered when using the company's system.

- Most customers come from USA, Korea, Japan, Singapore, India, China, Turkey, etc...

- Must have Knowledge in CRM (Customer Relationship Management), experience working with Microsoft CRM is an advantage. 

- 2-3 years of Customer Service

- Good English; ability to communicate directly with customers.

- Ability to analyze, logical thinking.

- Skillful in using office software (Word, Excel, Outlook, PowerPoint).

- Have a good spirit of learning, attitude and responsibility.

- Ability to work long-term.

- Basic salary: negotiated (up to 20,000,000 VND). If the candidate is outstanding, this can be slightly increased.

- Salary review is every 6 months;

- An additional allowance of VND250,000/shift when working shift 3 (10 pm - 7 am).

- Other allowances: parking fee of your motorbike, necessities are available (milk, cake, tea, coffee, etc) to ensure health at work.

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