Chọn tìm kiếm nâng cao

Customer Support Internship

Tầng 12, Tòa nhà HCMCC, 381 Đội Cấn, Hà Nội
Hạn nộp hồ sơ: 21/03/2021

Hết hạn nộp đơn

Mô tả công việc

  • Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels.
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Meet personal/team’s targets
  • Keep records of issues/problem for further investigation from functional teams
  • Follow communication procedures, guidelines and policies
  • Work with managers on the customer feedback
  • Other tasks as assigned by Manager

Yêu cầu ứng viên

  • Capable of working at night and holidays
  • Good computer skills (familiar with MS Office & Google applications)
  • Excellent interpersonal skills
  • Good English communication skills
  • Attention to details and desire to learn
  • High sense of responsibility and enthusiasm
  • Ability to work fast and independently
  • Flexible, adaptable to new changes
  • Familiar with smartphone/ mobile device/mobile applications
  • Experience in device/application troubleshooting is highly preferable

Quyền lợi được hưởng

  • Attractive salary.
  • Free lunch, sponsored company outings and monthly activities
  • Working in friendly and supportive environment, where you are trusted and empowered
  • Working with a dynamic and talented team who have worked in global tech giants .

Working time and location:

  • Working time: 6pm - 8:30 am (the next day), 6 days/week from Monday - Friday (and Saturday or Sunday), holidays
  • Location: 381 Doi Can, Ba Dinh, Ha Noi

Cách thức ứng tuyển

Công việc này đã hết hạn ứng tuyển!

Kỹ năng



Hình thức làm việc: Bán thời gian
Số lượng cần tuyển: 2 người
Chức vụ: Thực tập sinh
Yêu cầu kinh nghiệm: Không yêu cầu
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hà Nội


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