Hết hạn nộp đơn
Mô tả công việc
This individual will become an expert in DiWeb and will communicate with customers and their trading partners addressing technical, training, and business process needs, problems and concerns.
ROLES AND RESPONSIBILITIES:
- Answer support phone lines and emails
- Resolve technical issue/errors related to DiCentral web services
- Train customers to use their DiCentral web account
- Work with EDI mapping in upgrading EDI maps
- Track support inquires through the support CRM insuring the customer issue is resolved
- Follow-up on unacknowledged transactions
- Set-up and maintain EDI trading partner relationships as needed
- Any other duties as assigned by supervisor
Yêu cầu ứng viên
- Proficient in English, especially speaking and writing skill.
- Ability to work in a dynamic and fast-paced environment
- Working Time: 40 hours/Week, 9 PM – 6AM 2 days a week and 3 days in flexible breaking shifts.
- Willingly to work at weekends
- Experience in Customer Service, Technical Support or related field preferred
- Must be customer-service oriented; Actively look for ways to help people
- Active Listener be able to give full attention to what is being said, take time to understand the points being made, ask questions as appropriate and not interrupt at inappropriate times
- Proactive, Self-Motivated
- Analytical, Critical Thinker
- Customer focused
- Microsoft Office Suite
- College or University
Quyền lợi được hưởng
Cách thức ứng tuyển
Công việc này đã hết hạn ứng tuyển!
THÔNG TIN TUYỂN DỤNG
VIỆC LÀM LIÊN QUAN
Hotline CSKH: (024) 7107 9799
0862 69 19 29