Chọn tìm kiếm nâng cao

Customer Support

139 Pasteur, Phường 6, Quận 3, Tp.HCM
Hạn nộp hồ sơ: 23/11/2019

Hết hạn nộp đơn

Mô tả công việc

This individual will become an expert in DiWeb and will communicate with customers and their trading partners addressing technical, training, and business process needs, problems and concerns.

ROLES AND RESPONSIBILITIES:

- Answer support phone lines and emails

- Resolve technical issue/errors related to DiCentral web services

- Train customers to use their DiCentral web account

- Work with EDI mapping in upgrading EDI maps

- Track support inquires through the support CRM insuring the customer issue is resolved

- Follow-up on unacknowledged transactions

- Set-up and maintain EDI trading partner relationships as needed

- Any other duties as assigned by supervisor


Yêu cầu ứng viên

-   Proficient in English, especially speaking and writing skill.

-   Ability to work in a dynamic and fast-paced environment  

- Working Time: 40 hours/Week, 9 PM – 6AM 2 days a week and 3 days in flexible breaking shifts.  

- Willingly to work at weekends 

-  Experience in Customer Service, Technical Support or related field preferred  

- Must be customer-service oriented; Actively look for ways to help people  

- Active Listener be able to give full attention to what is being said, take time to understand the points being made, ask questions as appropriate and not interrupt at inappropriate times 

- Proactive, Self-Motivated

- Analytical, Critical Thinker

- Customer focused 

TECHNICAL SKILLS:

- Microsoft Office Suite 

EDUCATION:

- College or University

Quyền lợi được hưởng

-  We provide social insurance, health insurance & unemployment insurance as stipulated by Vietnam Labor Law  
-  13th Month Salary & Talented Retention Bonus  
-  Extra Healthcare Insurance 
-   Training (PMBok, BABok, ISTQB, English, Microsoft Certificate …)  
-   Clubs: Football, PingPong,... 
-   Team Activities: company trip , teambuilding every year

Cách thức ứng tuyển

Công việc này đã hết hạn ứng tuyển!


THÔNG TIN TUYỂN DỤNG

Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 5 người
Chức vụ: Nhân viên
Yêu cầu kinh nghiệm: Không yêu cầu
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hồ Chí Minh

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0862 69 19 29

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