Chọn tìm kiếm nâng cao

Customer support

TNR Tower, Vincom Nguyễn Chí Thanh, Hanoi
Hạn nộp hồ sơ: 20/12/2019

Hết hạn nộp đơn

Mô tả công việc

  • Communicating with customers via live chat platform to help them get familiar with the product or provide them the appropriate document included in conversations.
  • Listening to customers and working with technical staff to figure out what their issues exactly is and solve them as soon as possible. 
  • Ability to own the customer experience and deliver more than their expectations, treat them well as a guest in your own home
  • Educate and empower our customers to become better users of the product
  • Thrives on providing support through many different channels of communication – including: email, chat, ticket and social media such as Facebook Group
  • Collaborating with technical staff to learn the product and support the customers to use it effectively
  • Proactively provide feedback to internal teams that help to improve our products and create a better customer experience
  • Maintain excellent knowledge of our products and services in order to understand the customer’s needs.

Yêu cầu ứng viên

  • Working time: 8:30 AM - 12:30 AM; 2:00 PM - 6:00 PM
  • English: Overall Fluent
  • Effective verbal/written communication skills to explain product information to varied levels of users
  • Minimum 1+ years’ experience in Customer Support or related positions.
  • Patience, attentiveness and goal-oriented focus
  • Be empathy — the ability to understand and share the feelings of another — is more of a character trait than a skill
  • Excellent interpersonal skills and ability to develop relationships with all personality types
  • You’re curious and have a natural ability to “zoom-out” of a problem, in order to ask the right questions.
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
  • Ability to work well under pressure and meet tight deadlines.
  • Good Knowledge about e-commerce is a plus.

Quyền lợi được hưởng

  • Salary is commensurate with your skills. Salary range: $350 - $500, bonus commission.
  • Training activities from team leaders in Customer Service Profession and customer-centric mindset
  • Working directly with foreign customers and colleagues, leverage your Business English Communication skills 
  • Opportunity to be promoted to a higher position.
  • The candidate can also pitch the ability to have an impact on multiple parts of the business and grow with us.

Cách thức ứng tuyển

Công việc này đã hết hạn ứng tuyển!


THÔNG TIN TUYỂN DỤNG

Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 2 người
Chức vụ: Nhân viên
Yêu cầu kinh nghiệm: Dưới 1 năm
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hà Nội

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