Hết hạn nộp đơn
Mô tả công việc
- Communicating with customers via live chat platform to help them get familiar with the product or provide them the appropriate document included in conversations.
- Listening to customers and working with technical staff to figure out what their issues exactly is and solve them as soon as possible.
- Ability to own the customer experience and deliver more than their expectations, treat them well as a guest in your own home
- Educate and empower our customers to become better users of the product
- Thrives on providing support through many different channels of communication – including: email, chat, ticket and social media such as Facebook Group
- Collaborating with technical staff to learn the product and support the customers to use it effectively
- Proactively provide feedback to internal teams that help to improve our products and create a better customer experience
- Maintain excellent knowledge of our products and services in order to understand the customer’s needs.
Yêu cầu ứng viên
- Working time: 8:30 AM - 12:30 AM; 2:00 PM - 6:00 PM
- English: Overall Fluent
- Effective verbal/written communication skills to explain product information to varied levels of users
- Minimum 1+ years’ experience in Customer Support or related positions.
- Patience, attentiveness and goal-oriented focus
- Be empathy — the ability to understand and share the feelings of another — is more of a character trait than a skill
- Excellent interpersonal skills and ability to develop relationships with all personality types
- You’re curious and have a natural ability to “zoom-out” of a problem, in order to ask the right questions.
- Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
- Ability to work well under pressure and meet tight deadlines.
- Good Knowledge about e-commerce is a plus.
Quyền lợi được hưởng
- Salary is commensurate with your skills. Salary range: $350 - $500, bonus commission.
- Training activities from team leaders in Customer Service Profession and customer-centric mindset
- Working directly with foreign customers and colleagues, leverage your Business English Communication skills
- Opportunity to be promoted to a higher position.
- The candidate can also pitch the ability to have an impact on multiple parts of the business and grow with us.
Cách thức ứng tuyển
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Hotline CSKH: (024) 7107 9799
0862 69 19 29