Giám sát Chất lượng

· Manage quality control activities which can improve call quality and performance of collection: quality evaluation, problem solving, anti-fraud and other assigned tasks.

· Control, organize tasks of QC staff and their personal development

· Create training material and conduct training bases on need of collection: onboarding, improvement training, development training

· Create and handle following up after training

· Understand training needs to prepare training plan monthly

· Implement to handle complaints from partner

· Control and present reports to stakeholders regarding to quality result and improvement activities

· 2-3 years of experience in Quality Control, Training in Collection, Call Center.

· Experience as senior staff, Team leader or Supervisor..

· College graduation and up.

· Fairness, Honesty, Hard-working and challenging mind.

· Skill of problem solving, skills of negotiation.

· Logic thinking, continuous improving mindset.

· Can use MS Office (Word, Excel, Power Point)

· English communication.

· Benefits: follow labor rules, and more: party, sport activity, salary review, annual team building...

· Healthcare for you and your family

· Training opportunitie

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