Giám sát Chất lượng
Hết hạn nộp đơn
Mô tả công việc
· Manage quality control activities which can improve call quality and performance of collection: quality evaluation, problem solving, anti-fraud and other assigned tasks.
· Control, organize tasks of QC staff and their personal development
· Create training material and conduct training bases on need of collection: onboarding, improvement training, development training
· Create and handle following up after training
· Understand training needs to prepare training plan monthly
· Implement to handle complaints from partner
· Control and present reports to stakeholders regarding to quality result and improvement activities
Yêu cầu ứng viên
· 2-3 years of experience in Quality Control, Training in Collection, Call Center.
· Experience as senior staff, Team leader or Supervisor..
· College graduation and up.
· Fairness, Honesty, Hard-working and challenging mind.
· Skill of problem solving, skills of negotiation.
· Logic thinking, continuous improving mindset.
· Can use MS Office (Word, Excel, Power Point)
· English communication.
Quyền lợi được hưởng
· Benefits: follow labor rules, and more: party, sport activity, salary review, annual team building...
· Healthcare for you and your family
· Training opportunitie
Cách thức ứng tuyển
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