Mô tả công việc
· Manage quality control activities which can improve call quality and performance of collection: quality evaluation, problem solving, anti-fraud and other assigned tasks.
· Control, organize tasks of QC staff and their personal development
· Create training material and conduct training bases on need of collection: onboarding, improvement training, development training
· Create and handle following up after training
· Understand training needs to prepare training plan monthly
· Implement to handle complaints from partner
· Control and present reports to stakeholders regarding to quality result and improvement activities
Yêu cầu ứng viên
· 2-3 years of experience in Quality Control, Training in Collection, Call Center.
· Experience as senior staff, Team leader or Supervisor..
· College graduation and up.
· Fairness, Honesty, Hard-working and challenging mind.
· Skill of problem solving, skills of negotiation.
· Logic thinking, continuous improving mindset.
· Can use MS Office (Word, Excel, Power Point)
· English communication.
Quyền lợi được hưởng
· Benefits: follow labor rules, and more: party, sport activity, salary review, annual team building...
· Healthcare for you and your family
· Training opportunitie
Cách thức ứng tuyển
Công việc này đã hết hạn ứng tuyển!
Ngành nghềNgành nghề khác
THÔNG TIN TUYỂN DỤNG
VIỆC LÀM LIÊN QUAN
GIỚI THIỆU CÔNG TY
AsiaCollect is the first company to bring the world-class standards of professionalism and digital-age advanced technology-based efficiency to Consumer Credit Management Services into the Asian marketplace
We always welcome talent people to join with us and build our strength.
Trụ sở công ty: Lầu 4, Tòa nhà H3, 384 Hoàng Diệu, P6, Q4, HCMWebsite: url:www.asia-collect.com
THÔNG TIN CÔNG TY
Lầu 4, Tòa nhà H3, 384 Hoàng Diệu, P6, Q4, HCM
Hotline: 0984 234 396 (Ms. Linh)
Tổng đài: (024) 7107 9799