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Hotline Supporter

Tòa nhà HITTC 185 Giảng Võ, Hà Nội
Hạn nộp hồ sơ: 15/12/2017

Hết hạn nộp đơn

Mô tả công việc

  • Answer incoming calls and emails from clients.
  • Consult service information and respond promptly to clients' inquiries about the QC system, both through telephone and online chats (Skype, Yahoo, web chat)
  • Manage and resolve clients’ complaints
  • Make calls and guide clients on different payment methods and the payment process.
  • Contact third parties (banks, payment gateways, etc) to solve payment transaction issues.
  • Make calls explaining why a client’s ad was rejected and help clients fix their ads
  • Record and report client's feedback.

Yêu cầu ứng viên

  • Basic knowledge of online advertising and marketing; experience with Google AdWords is a plus.
  • Good communication and listening skills. Experience in customer service is preferred.
  • Willingness to help and problem solve
  • Intermediate English level

Quyền lợi được hưởng

  • Welfare: recreation room, gyms, free snacks and drinks. Free lunch
  • Medical expenses: up to 24 mil/year
  • Surgical expenses: no limit
  • Company's assistance for internet and cell phone
  • Regular team building activities
  • Personal development opportunities
  • Opportunity to work with some of Vietnam’s largest firms
  • Young and dynamic international working environment

Cách thức ứng tuyển

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Ngành nghề

Dịch vụ khách hàng

THÔNG TIN TUYỂN DỤNG

Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 1 người
Chức vụ: Nhân viên
Yêu cầu kinh nghiệm: 1 năm
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hà Nội

VIỆC LÀM LIÊN QUAN

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GIỚI THIỆU CÔNG TY

Cốc Cốc - One of the biggest local Browser and Search Engine companies in Vietnam as well as the biggest Vietnamese digital advertising publisher with more than 25 million users.

1. Cốc Cốc Browser - The fast and convenient all in one tool for browsing the Internet in Vietnam.

2. Cốc Cốc Search - The best search engine for finding local businesses or shopping online.

3. Cốc Cốc Ads - Easy to use and effective RTB based advertising system, tailored specifically for local businesses in Vietnam.

Mission: To make Vietnamese people happier by helping them get the most of the digital world.

Vision: Become the gateway to the Internet used every day by most Vietnamese in 2025. (It means Cốc Cốc helps more than 50% of Vietnamese Internet users, every day)

Cốc Cốc Culture

1. Core Values we care about: 

- User First

- Delivery Results

- Mutual Trust & Respect

- Innovation

- Teamwork

2. Doing great work with amazing colleagues

3. Responsibility and Flexibility.

BENEFITS:

WHY YOU'LL LOVE WORKING FOR CỐC CỐC

Few countries have local challengers in the search and browser space. Vietnam is one of those countries thanks to Coc Coc. There are a lot of challenges in competing against dominant global players, but also lots of rewards when we succeed.

  • Professional growth:

- What we are doing is difficult, and this is why there are a lot of opportunities to learn and grow – no pain, no gain

- You will have to work alongside talented team members who have a unique skill set and expertise in this market

- Coc Coc is a Vietnamese company but we are also working in an international environment with team members/partners/customers that are local and international

- We have a mix of on the job learning/coaching/training to support you in your job and help you grow.

  • Compensations:

- Competitive & Attractive salary and bonus scheme

- Great Trade Union benefits for staff and family

- Special Annual and Sick leave policy

- Remote work policy and casual clothes.

  • Working environment:

- Exciting internal events to help you understand the whole business and make you feel like you are part of the Cốc Cốc family

- Modern and cozy kitchens with plenty of free noodles, coffee/tea bar and fresh fruits every day, to make sure energy level is high when you need it

- There are many interesting hobby clubs to share your non-professional passions: Yoga, Bicycle, Painting, Board game...


LIÊN HỆ

Trụ sở công ty: Tòa nhà HITTC 185 Giảng Võ, Hà Nội

Website: http://coccoc.com/career

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Đăng tin tuyển dụng
MIỄN PHÍ
Hỗ trợ nhà tuyển dụng

Hotline CSKH: (024) 7107 9799

0862 69 19 29

Skype: topcv_cskh