IT & Hardware Technician
Hết hạn nộp đơn
Mô tả công việc
1. Hardware service:
• Registering and keeping track of all devices (mobile phones, tablets) borrowed by the production teams.
• Examining cellphone unit, observing operation, installing testing program and updating phones’ technical specifications, specific issues and solutions, drivers, tools into Technical Knowledge Data Base Web Tool;
• Updating, repairing and setting up devices software as per production teams's requests. Proposing the advices to resolve device problem (set up GPRS/WAP, Services Book, Wifi setting, critical software issues, firmware issues…) to ensure that all pertinent repair and testing tools and appliances are in proper working condition;
• Managing HW process, observe and optimize the process. Initiating new ideas to increase the efficiency of HW process.
2. IT service:
• Receiving support requests directly from users, via emails or hotlines, logging tickets to the Helpdesk system, and confirming the reception of requests to users in a timely manner
• Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors, fixed telephones and other IT devices
• Keeping track of incidents/requests and communicating with users/managers regarding their status and resolution
• Setting up PCs (hardware/software/connectivity) for newcomers and Gameloft employees from other studios. Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested
3. IT & Hardware Administration/Management
• Logging, tracking and updating tickets on the Helpdesk System
• Updating the inventory system and keeping them organized in the IT & Hardware store.
• Documenting all knowledge and experiences in the File Sever/Knowledge Base System
Yêu cầu ứng viên
• Technical knowledge: Basic knowing about PC and other IT devices’ hardware/ software/ connectivity; including Windows and Linux operating systems, good skills in analyzing, diagnosing and trouble-shooting issues
• Fair English; Speak and Write
• Experience in IT supporting/IT Helpdesk is an advantage
• Good knowledge and strong interest in mobile devices, especially operation system of smart phones (Android, Windows Mobiles, iOS, …).
Quyền lợi được hưởng
Why Join Gameloft?
• You want to be part of an exceptional experience, within a company that is constantly growing.
• You want to work with talented people who are industry pioneers.
• You want to join a global company and meet great people around the world from all walks of life.
• Or, you are just looking for a fun place to work!
What Else Can Gameloft Hanoi Offer You?
• Team work with international talents
• Continuous training and career growth
• Exciting challenges and rewarding recognitions
• Work hard, Play hard
• Lunch allowances
• Sport Clubs for employees.
Cách thức ứng tuyển
Công việc này đã hết hạn ứng tuyển!
THÔNG TIN TUYỂN DỤNG
VIỆC LÀM LIÊN QUAN
GIỚI THIỆU CÔNG TY
Leader in the development and publishing of games, Gameloft® has established itself as one of the top innovators in its field since 2000. Gameloft creates games for all digital platforms, two of which are featured in the “Top 10 iOS Games by All-Time Worldwide Downloads” from App Annie. Gameloft operates its own established franchises such as Asphalt®, Order & Chaos, Modern Combat and Dungeon Hunter and also partners with major rights holders including Disney®, LEGO®, Universal, Illumination Entertainment, Marvel®, Hasbro®, Fox Digital Entertainment, Mattel® and Ferrari®. Gameloft distributes its games in over 100 countries and employs 4,600 people worldwide. Every month, 98 million unique users can be reached by advertisers in Gameloft games with Gameloft Advertising Solutions, a leading B2B offering dedicated to brands and agencies. Gameloft is a Vivendi company.
All trademarks referenced above are owned by their respective trademark owners.
Trụ sở công ty: TP.HCM: Tầng 7-8-9, Tòa nhà Pax Sky, 26 Ung Văn Khiêm, phường 25, quận Bình Thạnh, TP.HCM | Hà Nội: Tầng 3-4, Tòa nhà Lilama 10, phố Tố Hữu, Phường Trung Văn, Quận Nam Từ Liêm, Hà NộiWebsite: http://gameloft-sea.com/
Hotline CSKH: (024) 7107 9799
0862 69 19 29