Chọn tìm kiếm nâng cao

IT Help Desk Technician

10F TMA Building, Quang Trung Software City, Tan Chanh Hiep Ward, District 12
Hạn nộp hồ sơ: 22/08/2019

Hết hạn nộp đơn

Mô tả công việc

  • We are looking for IT Help Desk working in our office in District 12, Ho Chi Minh City. We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
  • An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to successful acquire customers confident.
  • The goal is to create value for internal clients that will help preserve the company’s reputation and business.

Key responsibilities:

  • Serve as the first point of contact for internal customers seeking technical assistance over the phone or email
  • Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update internal customer status and information
  • Pass on any feedback or suggestions by internal customers to the appropriate team/Department
  • Identify and suggest possible improvements on procedures

Yêu cầu ứng viên

Educational:

  • Bachelor’s degree in IT or any relevant fields;
  • Nice to have Cisco and/or Linux certifications.

Skills:

  • 02 years of experience with IT Help Desk;
  • Basic User & Group Active Directory;
  • Strong knowledge of Ubuntu/Debian configuration, application and services; Experienced in configuration, setup TCP/IP, VLAN, switching, routing and wireless;  
  • Experienced in hardware troubleshooting for Intel NUC & laptop;
  • Knowledge of desktop operating system: Linux, Windows desktop and Mac OS; 
  • Knowledge of virtualization system: VMware, Docker;
  • Ability to multitask;
  • Self-study and self-learning on new technology and willing to improve on technical skills;
  • Good customer relation skills, team building, ability to work independently, articulate in written and verbal forms;
  • Good problem solving, analytical and evaluative skills;
  • Passion for technology is a must;
  • Intermediate communication in English & fluent communication in Vietnamese;
  • Must have a positive attitude, be hard working and honest.
  • Basic knowledge of ISO 9001-27001 (A plus)

Quyền lợi được hưởng

- Làm việc trong môi trường nước ngoài, ISO 9001, chuyên nghiệp có nhiều cơ hội thăng tiến.
- Cung cấp trang thiết bị đầy đủ để phục vụ công việc.
- Được đóng BHXH, BHYT, BHTN.
- Được hưởng các chính sách phúc lợi theo quy định của công ty.
- Được đào tạo, nâng cao nghiệp vụ thường xuyên, 

Cách thức ứng tuyển

Công việc này đã hết hạn ứng tuyển!


Ngành nghề

IT phần mềm

Kỹ năng

IT Helpdesk

THÔNG TIN TUYỂN DỤNG

Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 1 người
Chức vụ: Nhân viên
Yêu cầu kinh nghiệm: 2 năm
Yêu cầu giới tính: Nam
Địa điểm làm việc: Hồ Chí Minh, Quận 12

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