IT Help Desk Technician
Hết hạn nộp đơn
Mô tả công việc
- We are looking for IT Help Desk working in our office in District 12, Ho Chi Minh City. We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
- An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to successful acquire customers confident.
- The goal is to create value for internal clients that will help preserve the company’s reputation and business.
- Serve as the first point of contact for internal customers seeking technical assistance over the phone or email
- Perform remote and onsite troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update internal customer status and information
- Pass on any feedback or suggestions by internal customers to the appropriate team/Department
- Identify and suggest possible improvements on procedures
Yêu cầu ứng viên
- Bachelor’s degree in IT or any relevant fields;
- Nice to have Cisco and/or Linux certifications.
- 02 years of experience with IT Help Desk;
- Basic User & Group Active Directory;
- Strong knowledge of Ubuntu/Debian configuration, application and services; Experienced in configuration, setup TCP/IP, VLAN, switching, routing and wireless;
- Experienced in hardware troubleshooting for Intel NUC & laptop;
- Knowledge of desktop operating system: Linux, Windows desktop and Mac OS;
- Knowledge of virtualization system: VMware, Docker;
- Ability to multitask;
- Self-study and self-learning on new technology and willing to improve on technical skills;
- Good customer relation skills, team building, ability to work independently, articulate in written and verbal forms;
- Good problem solving, analytical and evaluative skills;
- Passion for technology is a must;
- Intermediate communication in English & fluent communication in Vietnamese;
- Must have a positive attitude, be hard working and honest.
- Basic knowledge of ISO 9001-27001 (A plus)
Quyền lợi được hưởng
- Làm việc trong môi trường nước ngoài, ISO 9001, chuyên nghiệp có nhiều cơ hội thăng tiến.
- Cung cấp trang thiết bị đầy đủ để phục vụ công việc.
- Được đóng BHXH, BHYT, BHTN.
- Được hưởng các chính sách phúc lợi theo quy định của công ty.
- Được đào tạo, nâng cao nghiệp vụ thường xuyên,
Cách thức ứng tuyển
Công việc này đã hết hạn ứng tuyển!
Ngành nghềIT phần mềm
Kỹ năngIT Helpdesk
Hotline CSKH: (024) 7107 9799
0862 69 19 29